Van Cleef & Arpels Client Advisor

Van Cleef & Arpels is a Parisian haute joaillerie maison celebrated for artisanal craftsmanship, refined design, and exceptional client service. As part of an international luxury group, the brand operates a global network of boutiques and ateliers and seeks employees who combine discretion, technical knowledge and a dedication to personalised service.

1. Deliver discreet, highly personalised service to a high‑net‑worth clientele, building long‑term relationships and maintaining client files.
2. Achieve individual and boutique sales targets through proactive clienteling, in‑store appointments and follow‑up.
3. Maintain deep product knowledge across high jewellery, timepieces and high‑end accessories; present product craftsmanship and provenance accurately.
4. Manage point‑of‑sale transactions, after‑sales requests and concierge services with accuracy and professionalism.
5. Support visual merchandising and boutique presentation to uphold brand standards and seasonal directives.
6. Participate in stock management, inventory reconciliation and loss‑prevention procedures.
7. Coordinate with boutique and regional teams on client events, private viewings and VIP appointments.
8. Adhere to all compliance, security and confidentiality protocols when handling high‑value items.

1. Proven customer‑facing experience in luxury retail or jewellery boutiques.
2. Demonstrable track record of clienteling and achieving sales targets in a high‑end environment.
3. Excellent interpersonal skills, tact and cultural sensitivity when working with discerning clients.
4. Impeccable grooming and professional presentation aligned with a luxury maison.
5. Flexible availability including weekends, evenings and peak retail periods.
6. High degree of discretion, integrity and ability to handle confidential client information.

1. Clienteling and relationship management
2. Product knowledge: high jewellery, gemstones and timepieces
3. Visual merchandising principles for luxury retail
4. Customer Relationship Management (CRM) systems
5. Point of Sale (POS) systems and cash handling
6. Inventory control and stock reconciliation
7. Multichannel sales (in‑store and by appointment)

Typically 1–3 years of experience in luxury retail or jewellery boutique sales, with a proven ability to develop and retain high‑value clients. Prior experience within Seoul's luxury retail market or at a department store environment is advantageous.

High school diploma or equivalent required; tertiary education in hospitality, retail, fashion or a related discipline preferred.

The boutique environment emphasises craftsmanship, discretion and refined client service. Teams operate collaboratively with high standards of presentation and a focus on technical mastery, offering the opportunity to work closely with exceptional objects and discerning international clientele.