Van Cleef & Arpels Assistant Boutique Manager

Van Cleef & Arpels is a renowned maison of high jewelry and watchmaking, recognized for artisanal craftsmanship, exceptional gem-setting and refined design. As part of the Richemont group, the brand operates global boutiques that combine heritage savoir‑faire with a discreet, client-focused retail experience.

1. Support the Boutique Manager in day-to-day operations, ensuring seamless service delivery and adherence to brand standards.
2. Drive sales performance through proactive clienteling, VIP relationship management and execution of boutique commercial initiatives.
3. Coach, motivate and schedule boutique staff; lead training on product knowledge, sales techniques and after‑sales protocols.
4. Oversee stock control, receiving, merchandising and inventory reconciliation to minimise shrinkage and ensure product availability.
5. Execute visual merchandising directives and maintain an immaculate, brand‑consistent presentation of displays and windows.
6. Operate point-of-sale procedures, process transactions and ensure compliance with internal controls and cash-handling policies.
7. Prepare and analyse sales reports, track KPIs and support the Manager in local business planning and promotional activities.
8. Manage client appointments, bespoke service requests and follow-up to deliver personalised, high-touch customer experiences.

1. Proven leadership ability in a luxury retail environment with responsibility for coaching and supervising sales teams.
2. Strong commercial acumen with a track record of meeting or exceeding sales targets in premium or haute joaillerie segments.
3. Excellent interpersonal skills and professional presence appropriate for high-net-worth clientele and VIP service.
4. Fluent command of English required for client service and reporting; additional regional languages are an asset.
5. High standards of integrity, discretion and attention to detail in handling inventory and client data.

1. Clienteling
2. Visual merchandising
3. Inventory control and stock reconciliation
4. POS (Point-of-Sale) operations
5. CRM processes for luxury retail
6. Team coaching and performance management
7. Sales reporting and KPI analysis
8. VIP and after-sales service management

Minimum three years' experience in luxury retail, with at least one year in a supervisory or assistant management role within boutique or high-end jewellery/watch retail.

Secondary education required; tertiary qualification in retail management, business, hospitality or a related discipline preferred.

The maison cultivates a culture of craftsmanship, meticulous service and understated elegance. Teams operate in a client-centric, collaborative environment where attention to detail, discretion and pride in artisanal excellence are paramount.