Tiffany & Co. Client Advisor

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Location
UK
└England
└London
Employment
Full-Time
Seniority
Manager
Posted
Mar 21, 2026

About Tiffany & Co.

Tiffany & Co. is an iconic luxury jeweller with a global retail presence known for its craftsmanship, heritage and client-focused service. The brand operates within the LVMH group, combining American design legacy with the resources and global footprint of a leading luxury conglomerate.

Tiffany & Co. seeks a Client Advisor in London (Royal Exchange) to lead clienteling, coach teams and drive luxury retail sales excellence.

Role & Responsibilities

  • Lead and coach the sales team on the sales floor to deliver exceptional client experiences and achieve store KPIs (sales, client experience, operational excellence).
  • Drive team accountability and performance through workforce planning, daily management, and professional development initiatives.
  • Develop and deploy sales and clienteling strategies; ensure Client Advisors maintain and execute effective client development plans.
  • Act as a key holder and support store opening/closing procedures, ensuring compliance with brand and LVMH operational policies.
  • Represent the brand with authentic storytelling, building long-term client relationships and leveraging local market insights and networks.
  • Collaborate with store leadership and headquarters to pilot and roll out new tools, systems and working methods; propose operational improvements.

Qualifications

  • Minimum 3 years of retail or luxury retail experience, or relevant client-facing experience (e.g., hospitality).
  • Proven track record of achieving sales results and cultivating relationships with a diverse client base.
  • Experience in omnichannel luxury retail and deploying clienteling or sales initiatives.
  • Authorization to work in the United Kingdom.
  • Flexibility to work non-traditional hours including evenings, weekends and holidays.
  • Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.

Skills

Clienteling Omnichannel luxury sales Sales strategy deployment Coaching and team leadership Workforce planning Point of Sales (POS) systems client tracking systems Microsoft Outlook/email Graduate Gemologist Gemological Institute of America (GIA)

Experience

Minimum three years of experience in retail or luxury retail (or equivalent client-facing sectors such as hospitality), with demonstrable success in sales, clienteling and team leadership within an omnichannel environment.

Education

College/university degree preferred. Graduate Gemologist qualification or Gemological Institute of America (GIA) coursework preferred.

Workplace

The role is situated in London, England, UK.

Benefits

Competitive pay; medical, dental and eyecare; pension plans; paid time off; adoption and surrogacy assistance; parental leave; employee programs supporting mental, emotional, physical and financial well-being.

Culture

Tiffany & Co. emphasises craftsmanship, joyful client service and a collaborative, inclusive workplace. As part of LVMH, the brand combines a legacy-driven creative spirit with global luxury retail standards and a commitment to diversity, equity, inclusion and belonging.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Advisor», «Luxury Retail Advisor», «Clienteling Specialist», «Boutique Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.