Sephora Store Talent & Operations Manager

Sephora is a global leader in beauty retail and a member of the LVMH family of maisons. Renowned for an omnichannel retail experience, the brand emphasizes innovation, inclusivity and employee development across a network of high-traffic stores and digital platforms.

1. Lead all people-related and operational activities for the assigned Sephora store, ensuring adherence to corporate operational standards.
2. Own recruitment for key store roles, conduct final interviews and manage candidate selection using the Applicant Tracking System as needed.
3. Design and deliver onboarding and continuous training programs in partnership with the Store Director and Education partners to elevate Beauty Advisor capabilities.
4. Create and maintain store schedules, oversee payroll processes and ensure appropriate staffing levels to meet sales and service targets.
5. Conduct timely performance management activities, including annual reviews for direct reports, coaching conversations and follow-up on performance improvement plans.
6. Manage inventory and stock operations: shipping, receiving, returns, cycle counts and process compliance with corporate directives.
7. Monitor controllable expenses and contribute to store financial performance through a solid understanding of sales drivers, payroll and other operating costs.

1. Two to four years’ experience in a similar management role in a store with comparable sales volume or equivalent internal retail experience.
2. Proven ability to recruit, develop and retain store leaders and frontline sales teams who deliver sales and excellent client service.
3. Excellent verbal and written communication skills with the capacity to influence stakeholders at all levels.
4. Demonstrated competence in performance management and employee development.

1. Applicant Tracking System (ATS)
2. Talent acquisition and interviewing
3. Training & development program design
4. Staff scheduling and payroll process familiarity
5. Inventory control: receiving, returns, cycle counts
6. Performance management and coaching
7. Commercial awareness / basic P&L understanding
8. Strong interpersonal and written communication

Two to four years in a comparable store management or people/operations role within retail, preferably in a high-volume beauty or specialty retail environment.

Post-secondary diploma or certificate in Business, Retail Management, Human Resources or a related discipline preferred; relevant professional development in leadership and training is an asset.

Performance bonuses; competitive employee benefits program; comprehensive training and development initiatives; workplace accommodations for candidates with disabilities.

Sephora fosters an inclusive, customer-centric environment where creativity and individual contribution are valued. The workplace emphasizes continuous learning, diversity and collaborative team energy typical of a fast-paced luxury retail leader.