Sephora Store Manager

Sephora, a leading global beauty retailer, is part of the prestigious LVMH group. Known for its innovative approach to beauty retail, Sephora offers an unparalleled selection of cosmetics, skincare, and fragrance products. As an employer, Sephora is committed to fostering a diverse and inclusive workplace, encouraging creativity, and supporting professional growth.

1. Lead store strategy, service, people, and operations.
2. Provide strategic insights to the Regional Retail Manager through market analysis and competitor reviews.
3. Motivate, coach, and develop the management team with regular feedback and personalized development plans.
4. Develop short- and long-term plans to maximize sales and elevate store performance.
5. Ensure exceptional client experience through live coaching and service elevation.
6. Monitor KPIs, analyze results, and implement action plans to exceed commercial targets.
7. Ensure operational excellence in cash handling, stock management, and visual merchandising.
8. Create a safe, organized, and compliant store environment.
9. Partner with Supervisors to align on service, promotions, and performance goals.
10. Manage team scheduling and annual leave to maintain strong floor coverage.
11. Partner with the Recruitment team to attract and hire exceptional talent.

1. Proven experience leading high-performing retail teams.
2. Strong commercial and operational capability.
3. Willingness to develop a deep understanding of Sephora product categories.
4. Strong digital and analytical skills for sales data interpretation.
5. Passion for coaching and developing people.
6. Expertise in operational excellence including stock, cash, and compliance.

1. Leadership and team management
2. Strategic planning
3. Customer service excellence
4. Analytical and digital proficiency
5. Operational management
6. Communication and interpersonal skills

Minimum 10 years of experience in retail management, preferably within the beauty or luxury sector.

Bachelor's degree in Business, Retail Management, or a related field is preferred.

SEPHORA University training, allowances tailored to role and location, competitive pay with annual reviews, performance-based commission, employee discount, paid birthday off, perks and wellbeing platform, generous holiday allowance.

Sephora is renowned for its vibrant and inclusive culture, where creativity and innovation are celebrated. The brand fosters an empowering environment that encourages employees to express themselves and contribute to its dynamic growth.