Sephora Stage Experience Lead

Sephora is a global prestige beauty retailer and part of the LVMH group, known for an expansive portfolio of brands, experiential retail environments and a strong emphasis on client engagement. The company cultivates talent through structured learning programs and promotes a fast‑paced, customer‑centric retail culture.

1. Oversee all on‑stage sales floor departments (Beauty, Skincare, Fragrance, Haircare) at an assigned Sephora location, ensuring merchandising, product presentation and operational standards are met.
2. Coach and develop sales cast to consistently execute Sephora’s selling model and deliver exceptional client service; provide timely feedback and follow up on performance improvement.
3. Partner with the store leadership team to investigate and action client feedback received via hotline or direct channels, ensuring rapid resolution and service recovery.
4. Support training initiatives for client interactive technologies and ensure frontline cast are proficient in digital tools that enhance the client experience.
5. Coordinate and support in‑store events to drive traffic, conversion and client retention, aligning event activity with store objectives.
6. Monitor sales performance and identify commercial opportunities; act entrepreneurially to drive category growth and achieve store KPIs.

1. 1–3 years of progressive retail experience in a high‑volume beauty or specialty environment, including supervisory or lead responsibilities.
2. Proven ability to recruit, train and develop store talent to build high-performing teams.
3. Excellent verbal and written communication skills with the capacity to influence stakeholders at all levels.
4. Demonstrated competency in delivering client service excellence and resolving client issues with professionalism.
5. Comfortable working in a fast‑paced, metrics‑driven environment with a focus on sales and client experience.

1. Sales leadership and floor management
2. Client service excellence
3. Coaching and performance management
4. Event coordination and experiential retail
5. Merchandising and visual standards
6. Verbal and written communication
7. Training and development
8. Basic retail KPI analysis

1–3 years in a comparable retail or beauty role with experience supervising sales teams and managing client service in a high‑volume environment.

High school diploma or equivalent required; post‑secondary credential in business, retail management, cosmetology or a related field preferred.

Performance‑based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Sephora fosters an energetic, client‑centric retail culture that prizes innovation, diversity and continuous learning. Employees are encouraged to develop commercial acumen and leadership skills within a collaborative, fast‑paced environment.