Sephora Stage Experience Lead

Sephora is a global prestige beauty retailer known for its broad portfolio of international and exclusive brands, experiential store formats and digital innovation. As part of the LVMH group, Sephora operates in a fast-moving retail environment that combines product expertise, client service and continual learning and development.

1. Oversee all on-floor departments within the assigned store (Beauty, Skincare, Fragrance, Haircare or combinations) to ensure cohesive execution of in-store strategy.
2. Coach and develop on-stage cast to consistently apply Sephora’s selling model and deliver exceptional client service.
3. Monitor and act on client feedback in partnership with management, ensuring timely resolution via the client feedback channels.
4. Ensure all selling cast are trained in and proficient with Client Interactive Technology and other in-store tools.
5. Support and coordinate in-store events to drive sales and enhance client engagement.
6. Conduct regular performance check-ins, identify development needs, and deliver constructive feedback to improve individual and team performance.
7. Analyse store sales performance, identify business opportunities and collaborate with leadership to drive results.

1. Minimum three years of retail leadership or supervisory experience in a high-volume store; experience in beauty or luxury retail preferred.
2. Proven ability to recruit, train and develop store talent to meet sales and service objectives.
3. Excellent verbal and written communication skills with the capacity to influence stakeholders at all levels.
4. Demonstrated capability to manage client feedback and ensure service recovery where required.
5. Comfortable working with retail sales technology and coaching teams on new digital tools.

1. Client service excellence
2. Coaching and team development
3. Event management
4. Sales performance analysis
5. Talent identification and recruitment
6. Strong verbal and written communication
7. Retail merchandising
8. Client Interactive Technology

Minimum 3 years of progressive retail supervisory or leadership experience in a high-volume environment, ideally within beauty or luxury retail. Demonstrated track record of coaching teams to achieve sales and service targets.

High school diploma or equivalent required; post-secondary education in retail management, business or a beauty-related discipline is an asset.

Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives; reasonable accommodation for applicants with disabilities.

Sephora promotes an energetic, client-centric retail culture that values innovation, inclusivity and continuous learning. Team members are expected to deliver experiential service, embrace new technology and contribute to a collaborative, high-performance environment.