Sephora Skincare and Fragrance Supervisor

Sephora, a leader in the global beauty industry, is renowned for its innovative approach to retail and its commitment to diversity and inclusivity. As part of the LVMH Group, Sephora offers a dynamic and empowering work environment where employees are encouraged to develop their skills and grow their careers. With a focus on providing exceptional customer experiences, Sephora is a place where beauty enthusiasts can thrive and make a meaningful impact.

1. Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction.
2. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge.
3. Conduct regular performance evaluations, set clear performance goals, and create personalized development plans.
4. Foster a positive, collaborative, and creative team environment.
5. Support senior store management in managing employee relations issues.
6. Drive sales performance by setting and achieving individual and team sales targets.
7. Deliver expert skincare and fragrance consultations and personalized product recommendations.
8. Proactively engage with customers to build long-lasting relationships.
9. Resolve customer inquiries, concerns, and complaints promptly.
10. Oversee the daily operations of the skincare and fragrance departments, including inventory management and visual merchandising.
11. Collaborate with store management to implement promotional campaigns and marketing activities.
12. Ensure operational efficiency by monitoring key performance indicators and tracking sales trends.
13. Support the setup of new store openings.

1. Proven experience in a leadership or management role within the beauty or retail industry.
2. In-depth knowledge of skincare and fragrance products, ingredients, brands, and trends.
3. Exceptional customer service and communication skills.
4. Strong sales acumen with a demonstrated ability to drive performance.
5. Strong organizational skills with the ability to manage multiple priorities.
6. Experience in handling employee relations issues.
7. Comfortable using technology in-store to enhance customer service and operational efficiency.
8. Flexibility to work evenings, weekends, and holiday seasons.

1. Leadership and team management
2. Customer service excellence
3. Sales and performance management
4. Product knowledge in skincare and fragrance
5. Organizational and multitasking abilities
6. Employee relations management
7. Technological proficiency in retail tools

Minimum of 3 years in a leadership or management role within the beauty or retail industry, with a focus on skincare and fragrance.

Sephora offers a community where authenticity is embraced, and the strength of differences fuels the collective spirit. The culture of empowerment, learning, and growth provides tools, space, and opportunities to learn, innovate, and lead.

Sephora fosters an inclusive environment where diversity is celebrated. The company is committed to creating a workplace where employees feel seen, valued, and empowered. With a focus on innovation and excellence, Sephora encourages a culture of teamwork and continuous improvement.