Sephora Services Lead

Sephora, a leader in the global beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate. Known for its innovative approach to beauty and retail, Sephora offers a dynamic and inclusive work environment where employees are encouraged to express their creativity and passion for client service.

1. Support all departments on the sales floor, including Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and provide outstanding client service.
3. Monitor store’s sales performance and align team members with goals.
4. Support visual merchandising to maintain company standards on the sales floor.
5. Act as Manager on Duty, engaging with clients and staff.
6. Demonstrate understanding of store’s sales performance and business opportunities.
7. Participate in the interviewing process for the World team.
8. Demonstrate Sephora values such as Passion for Client Service, Innovation, and Teamwork.

1. One to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
2. Proven ability to influence peers and provide feedback.
3. Strong client service skills.
4. Effective time management and problem-solving skills.

Minimum 3 years of experience in a similar role at a comparable volume store or equivalent internal experience.

CAD$22.20 - CAD$26.10/hr

Performance-based bonus opportunities, competitive benefits program, robust learning and development initiatives.

Sephora is renowned for its vibrant and inclusive culture, fostering an environment where innovation and creativity thrive. The brand values passion for client service, teamwork, and respect for all, making it a distinctive and rewarding place to work.