Sephora Services Lead

Sephora, a leader in the selective distribution of beauty products, is a part of the LVMH Moët Hennessy Louis Vuitton group, the world's largest luxury goods conglomerate. Known for its innovative approach to beauty retail, Sephora offers a dynamic and inclusive work environment where employees are encouraged to express their creativity and passion for client service.

1. Support all departments on the sales floor, including Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and deliver exceptional client service.
3. Monitor store sales performance and align team members with sales goals.
4. Maintain visual merchandising standards and execute updates and animations.
5. Act as Manager on Duty, engaging with clients and staff on the sales floor.
6. Demonstrate an understanding of sales performance and business opportunities.
7. Adjust staffing levels to meet client needs and expectations.
8. Participate in the interviewing process for new team members.
9. Promote employee engagement and demonstrate Sephora's values.

1. One to three years of experience in a similar role or equivalent internal experience.
2. Proven ability to influence peers and provide constructive feedback.
3. Strong client service skills.
4. Effective time management and problem-solving abilities.

1. Client service excellence
2. Sales performance monitoring
3. Visual merchandising
4. Team leadership
5. Staffing management
6. Employee engagement

Minimum of 3 years in a similar role at a comparable volume store or equivalent internal experience.

Compensation ranges between CAD$22.20 - CAD$26.10 per hour, with potential for performance-based bonuses.

Competitive benefits program, performance-based bonus opportunities, and robust learning and development initiatives.

Sephora fosters a culture of passion for client service, innovation, expertise, respect for all, teamwork, and initiative. The company is committed to work-life balance and creating an inclusive environment where employees can thrive.