Sephora Sales Consultant

Sephora, a leading brand in the beauty retail sector, is part of the LVMH group, a global leader in luxury goods. As an employer, Sephora is renowned for its dynamic work environment and commitment to employee development, offering a vibrant and inclusive atmosphere where innovation and creativity are encouraged.

1. Greet and enthusiastically assist all customers entering the store.
2. Provide cordial and specialized service to customers.
3. Identify customer needs through effective probing and suggest suitable products.
4. Convey product knowledge to customers.
5. Participate as a productive and motivated member of the store team.
6. Assist in identifying opportunities for store improvements and potential solutions.
7. Recognize and respect the work of others.
8. Contribute to a pleasant and organized work environment.
9. Perform services as required.
10. Pursue specialized knowledge in the area of expertise.
11. Stay updated with market trends.
12. Adhere to the LVMH Group's code of ethics and conduct.
13. Maintain Sephora's product, service, and event presentation concepts at all times.
14. Ensure store cleanliness, maintenance, and organization standards are met.
15. Execute and comply with all Sephora policies and procedures.
16. Strive to be a reference in the assigned area.
17. Participate in stock control and quality assurance.
18. Complete all delegated tasks promptly and accurately.
19. Maintain store security standards.
20. Monitor competitor activities.
21. Be aware of special store events.
22. Participate in programs to reduce stock loss.
23. Assist in reducing company expenses without compromising service and presentation standards.
24. Designated consultants should be knowledgeable about cashier functions.
25. Ensure confidentiality of information.
26. Complete all My Sephora Learning trainings.
27. Actively seek additional training when necessary.
28. Assist in training new consultants.

1. High school diploma or equivalent.
2. Desirable knowledge of a foreign language.

1. Customer service, communication, and organizational skills.
2. Logical reasoning.
3. Ability to verbally communicate with customers and staff clearly.
4. Operate point of sale if qualified.
5. Handle and apply products to customers.
6. Availability and flexibility.
7. Adherence to dress code.
8. Consistent and reliable service delivery.

Desirable experience in retail and beauty sectors.

High school diploma or equivalent.

Sephora offers a comprehensive benefits package including opportunities for professional growth, employee discounts, and a supportive work environment.

Sephora fosters a culture of inclusivity, innovation, and excellence, encouraging employees to express their creativity and pursue continuous learning. The brand values teamwork, customer focus, and ethical conduct, aligning with the overarching values of the LVMH group.