Sephora Sales and Service Leader

Sephora is a leading global prestige beauty retailer and a member of the LVMH group. The brand is renowned for an extensive assortment of makeup, skincare, fragrance and haircare across owned, exclusive and indie brands, and for an omnichannel retail model that blends experiential stores with digital innovation. As an employer, Sephora emphasizes learning, inclusivity and career mobility within a fast-paced, customer-centric environment.

1. Lead and inspire the store team by modelling exceptional client service and sales behaviours to achieve store performance targets.
2. Coach, develop and provide ongoing feedback to team members to elevate product knowledge, service delivery and loyalty enrolment.
3. Drive client engagement through personalised consultations, product recommendations and service excellence.
4. Support onboarding and continuous learning initiatives, including training on product assortments, loyalty programs and brand activations.
5. Execute daily store operations including inventory handling, visual merchandising and adherence to company standards.
6. Manage scheduling reliability and ensure adequate coverage during peak retail hours (nights, weekends, holidays).
7. Promote an inclusive, collaborative culture and ensure compliance with Sephora policies to deliver a safe, welcoming shopping experience.

1. Minimum 2 years of leadership experience in retail, hospitality or a service environment (3 years preferred).
2. Proven ability to coach and motivate teams to achieve sales and service goals.
3. Strong communication and interpersonal skills with a client-first mindset.
4. Demonstrated experience in driving sales through consultative service and product recommendations.
5. Ability to work a flexible schedule including nights, weekends and holidays; reliable punctuality and attendance.
6. Physically able to lift and carry up to 50 pounds.

1. Team coaching and leadership
2. Client service and sales conversion
3. Product knowledge in prestige beauty
4. Visual merchandising and inventory management
5. Excellent verbal communication and interpersonal skills
6. Scheduling and operations execution

Minimum 2 years of leadership experience in a retail, hospitality, or service environment; 3 years preferred. Demonstrated history of coaching teams to meet sales and client-service objectives.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates an inclusive beauty community that celebrates diversity and individuality, with strong emphasis on learning and internal mobility. The workplace is fast-paced and client-focused, rewarding curiosity, collaboration and professional development within an innovative retail environment.