Sephora Sales and Service Leader

Sephora is a global beauty retailer and part of the LVMH group, known for its expansive product assortment, omnichannel retail model and emphasis on discovery and education. The company positions itself as a fast-paced, innovation-driven retailer that prioritizes diversity, training and career progression for retail talent within an inclusive consumer-facing environment.

1. Lead and inspire the store team by modelling exceptional client service and sales behaviours.
2. Coach, mentor and develop team members to drive individual and store performance against sales and service targets.
3. Deliver outstanding client experiences through expert product knowledge and personalized recommendations.
4. Manage daily store operations including inventory control, visual merchandising and adherence to store standards.
5. Support onboarding and continuous learning initiatives, including loyalty program and product training.
6. Promote an inclusive culture of collaboration, accountability and open communication.
7. Ensure compliance with company policies and support a safe, welcoming shopping environment.
8. Maintain reliable attendance and flexible availability to cover peak retail periods (nights, weekends, holidays).

1. Minimum 2 years of leadership experience in retail, hospitality or a service environment; 3+ years preferred.
2. Proven ability to coach and motivate teams to achieve sales and service objectives.
3. Strong sales aptitude and demonstrable client service skills with a client-first mindset.
4. Excellent verbal communication and interpersonal skills.
5. Comfort working in a fast-paced, dynamic retail environment and capacity to learn product information quickly.
6. Ability to perform physical tasks required in retail, including lifting up to 50 pounds.
7. Availability to work 30–40 hours per week including nights, weekends and holiday periods.

1. Team leadership and coaching
2. Client engagement and consultative selling
3. Product knowledge and merchandising
4. Inventory control and loss-prevention awareness
5. Visual merchandising
6. Effective verbal communication
7. Performance management
8. Retail point-of-sale (POS) operations

At least 2 years of leadership or supervisory experience in retail, hospitality, or a customer service environment; 3+ years preferred for higher-performing candidates.

High school diploma or equivalent required; vocational training or retail/beauty-related certifications and prior management training preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a high-energy, consumer-centric culture that values diversity, creativity and continuous learning. Employees are expected to be collaborative, ambitious and service-oriented within a brand environment that emphasizes training, inclusion and career development.