Sephora Sales and Service Leader

Sephora is a global beauty retailer known for an extensive assortment of prestige cosmetics, skincare and fragrance. As part of the LVMH group, the brand emphasizes luxury retail standards, inclusive client experiences and continuous learning, offering development pathways for retail leaders within a fast-paced, brand-driven environment.

1. Lead and inspire the sales team by modelling exceptional client service and driving a high-performance, inclusive culture.
2. Drive store sales and conversion through expert product knowledge, personalized client recommendations and active client engagement.
3. Coach, develop and provide ongoing feedback to associates; support onboarding and continuous learning initiatives including loyalty programs and brand training.
4. Manage daily store operations including inventory control, visual merchandising, adherence to store standards and execution of brand initiatives.
5. Ensure reliable scheduling and team availability for peak retail hours (nights, weekends, holidays) and uphold punctuality and attendance expectations.
6. Maintain compliance with company policies and foster a safe, welcoming shopping environment for clients and colleagues.

1. Minimum 2 years of leadership experience in retail, hospitality or a client-service environment; 3 years preferred.
2. Proven ability to coach and motivate teams to meet sales and service objectives.
3. Demonstrated sales and client service skills with strong communication and interpersonal capabilities.
4. Comfortable working in a fast-paced, dynamic retail environment and able to rapidly learn and share product knowledge.
5. Ability to lift and carry up to 50 pounds and perform physical tasks required in store operations.
6. Flexible availability to work 30–40 hours per week including nights, weekends and holidays.

1. Coaching
2. Client service
3. Sales performance
4. Product knowledge
5. Visual merchandising
6. Inventory management
7. Loyalty program knowledge
8. Team leadership

Minimum 2 years of leadership experience in retail, hospitality or another service-oriented environment; 3 years preferred. Proven track record of coaching teams to achieve sales targets and deliver exemplary client experiences.

High school diploma or equivalent required; some college coursework or retail management training preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a beauty-forward, client-centric culture that prizes inclusivity, continuous learning and creativity. As part of LVMH, the brand combines luxury retail standards with structured training and career progression opportunities in a fast-paced environment.