Sephora Sales and Service Leader

Sephora is a leading global beauty retailer known for a broad assortment of prestige cosmetics, skincare and fragrance. As part of the LVMH group, Sephora combines high-fashion retail standards with rigorous training, merchandising excellence, and a focus on inclusive, experience-driven customer service.

1. Lead and inspire store team members by example to deliver exceptional client service and meet sales targets.
2. Coach, mentor and develop associates through regular feedback, performance reviews and tailored development plans.
3. Drive store performance through active client engagement, expert product knowledge and personalized recommendations.
4. Own daily store operations including inventory control, visual merchandising, loss prevention and adherence to store standards.
5. Support onboarding and continuous learning programs covering service excellence, loyalty initiatives and brand activations.
6. Manage scheduling and staffing to ensure coverage during peak retail hours (nights, weekends and holidays); maintain punctuality and reliability.
7. Promote an inclusive, collaborative team culture and ensure a safe, enjoyable shopping environment in compliance with company policies.
8. Perform physical tasks as required by the role, including lifting and moving merchandise (up to 50 pounds).

1. Minimum 3 years of leadership experience in retail, hospitality or a customer‑service environment.
2. Demonstrated ability to coach and motivate teams to achieve sales and service objectives.
3. Proven track record of meeting or exceeding sales goals through strong client engagement.
4. Excellent verbal communication and interpersonal skills with a client-first orientation.
5. Comfortable working in a fast-paced, dynamic retail environment and adapting to change.
6. Ability to learn and transmit product knowledge quickly; proficiency with loyalty programs and brand initiatives.
7. Reliable availability for 30–40 hours per week including evenings, weekends and holidays.
8. Physically able to lift and carry up to 50 pounds.

1. Team coaching and development
2. Client engagement and relationship building
3. Sales performance management
4. Visual merchandising
5. Inventory management
6. Product knowledge communication
7. Scheduling and workforce reliability
8. Loss-prevention awareness

Minimum 3 years of leadership experience in a retail, hospitality, or service environment, with demonstrated success coaching teams and achieving sales targets.

High school diploma or equivalent; additional retail management or customer-service training preferred.

Comprehensive healthcare and wellbeing benefits (eligibility dependent).

Sephora cultivates a fast-paced, inclusive retail culture grounded in continuous learning, diversity and product expertise. The retailer emphasizes team development, experiential client service and collaborative merchandising standards consistent with the expectations of the LVMH luxury portfolio.