Sephora Sales and Service Leader

Sephora is a leading global prestige beauty retailer offering a curated assortment of skincare, color, fragrance and haircare across owned and partner brands. As part of the LVMH group, Sephora is recognised for its innovation in retail experience, emphasis on product expertise and strong consumer loyalty programs, providing career pathways across retail operations, merchandising and brand education.

1. Lead and inspire the store team by modelling exceptional client service and high-performance behaviours.
2. Drive sales and conversion through expert client engagement, personalized recommendations and effective use of loyalty programs.
3. Coach, mentor and develop associates—providing ongoing feedback, targeted coaching and structured onboarding to elevate individual and team performance.
4. Manage daily store operations including inventory control, visual merchandising, stock replenishment and adherence to operational standards.
5. Support execution of brand initiatives, training programs and product launches to maximise commercial impact.
6. Foster an inclusive, collaborative culture that prioritizes client experience, team wellbeing and retail excellence.
7. Ensure compliance with company policies and safety standards to deliver a consistent, enjoyable shopping environment.

1. Demonstrated leadership experience in retail, hospitality or service environments with a track record of coaching teams to meet sales targets.
2. Proven client service and sales aptitude with the ability to deliver personalized, consultative selling.
3. Excellent verbal communication and interpersonal skills; capable of motivating diverse teams.
4. Ability to learn and disseminate product knowledge rapidly and to lead brand trainings.
5. Physically able to perform retail duties, including lifting up to 50 pounds and standing for extended periods.

1. Team coaching and leadership
2. Clienteling and personalized selling
3. Product knowledge development
4. Visual merchandising and inventory management
5. Operational execution and loss prevention
6. Strong verbal communication and interpersonal skills

Minimum 3 years of leadership experience in retail, hospitality or a customer-facing service environment, with proven success coaching teams and achieving sales targets.

High school diploma or equivalent required; college coursework or a degree in business, hospitality, or a related discipline preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates an inclusive, beauty-driven workplace that values curiosity, product expertise and diverse perspectives. The brand emphasizes professional development, in-store learning and teamwork within a fast-paced, client-centric retail environment.