Sephora Sales and Service Leader

Sephora is a global prestige beauty retailer known for its curated assortment of cosmetic, skincare and fragrance brands. As part of the LVMH group, Sephora combines a fast-paced retail environment with strong emphasis on product expertise, client experience and talent development across its store network.

1. Lead, coach and inspire the store team to deliver exceptional client service and achieve sales targets.
2. Drive client engagement through expert product recommendations, personalized service and loyalty program activation.
3. Provide ongoing feedback, training and development to elevate team performance and support onboarding.
4. Manage daily store operations including inventory control, visual merchandising and maintenance of store standards.
5. Support scheduling and ensure reliable coverage during peak retail hours (nights, weekends, holidays).
6. Uphold company policies and contribute to a safe, inclusive and customer-focused shopping environment.

1. Minimum 2+ years of leadership experience in retail, hospitality, or a client-facing service environment.
2. Proven ability to coach teams, drive sales performance and develop talent.
3. Excellent verbal communication and interpersonal skills with a client-first mindset.
4. Comfortable working in a fast-paced, results-driven retail environment and adapting to change.
5. Physically able to lift and carry up to 50 pounds and perform routine store tasks.
6. Availability to work 30–40 hours per week, including evenings, weekends and holidays; punctuality and consistent attendance are required.

1. Team leadership
2. Sales coaching
3. Client engagement
4. Product knowledge and training
5. Visual merchandising
6. Inventory management
7. Scheduling and labor management
8. Excellent communication

Minimum 3 years of progressive retail or hospitality leadership experience.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates an energetic, inclusive retail culture that values diversity, product expertise and continuous learning. The environment emphasizes client-centric service, collaborative team coaching and opportunities for professional growth within a global luxury group.