Sephora Sales and Service Leader

Sephora is a global prestige beauty retailer known for an expansive assortment of cosmetics, skincare and fragrance and an emphasis on experiential retail. As part of the LVMH group, the brand combines fast-paced retail innovation with rigorous brand and merchandising standards and offers structured career pathways across store, corporate and global functions.

1. Lead by example on the sales floor to drive client engagement, achieve sales targets and elevate the customer experience.
2. Coach, mentor and develop store team members through ongoing feedback, training and performance conversations.
3. Deliver expert product recommendations and support execution of loyalty programs to deepen client relationships.
4. Support daily store operations including inventory control, visual merchandising and maintaining brand standards.
5. Promote an inclusive team culture that prioritizes service excellence, safety and adherence to company policies.

1. Minimum 2 years of leadership experience in retail, hospitality, or a customer service environment (3+ years preferred).
2. Proven track record of driving sales and coaching teams to meet or exceed targets.
3. Excellent verbal communication and interpersonal skills with a client-first mindset.
4. Comfortable working a flexible retail schedule including nights, weekends and holidays.
5. Able to lift and carry up to 50 pounds.

1. Team leadership
2. Coaching and development
3. Client engagement and relationship-building
4. Product knowledge and merchandising
5. Inventory management and operational execution
6. Exceptional communication skills

At least 2 years of supervisory or leadership experience in retail, hospitality, or a service-oriented environment; demonstrated success in coaching teams and achieving sales goals. Three or more years of relevant experience is preferred.

High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred but not required.

Comprehensive healthcare and wellbeing benefits provided based on eligibility.

Sephora cultivates an inclusive, fast-paced retail environment that celebrates creativity, diversity and continuous learning. The brand emphasizes hands-on development, cross-functional collaboration and a client-centric approach within the broader LVMH luxury group.