Sephora Retail Team Lead

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. Known for its innovative approach to beauty and retail, Sephora offers a dynamic and inclusive work environment where employees are encouraged to thrive and grow.

1. Support all sales areas within the store, including color, skincare, fragrance, and Sephora Collection.
2. Ensure all beauty advisors execute Sephora's sales model effectively.
3. Monitor store revenue and opportunities, ensuring team members meet targets.
4. Maintain visual merchandising standards in collaboration with the operations team.
5. Act as the manager on duty, collaborating with team members and clients.
6. Understand store revenue and business opportunities, adjusting staffing levels as needed.
7. Participate in the interview process for team candidates.
8. Demonstrate Sephora's values, including customer passion, innovation, expertise, work-life balance, respect, teamwork, and initiative.

1. 1-3 years of experience in a similar role within a comparable sales volume store or equivalent internal experience.
2. Proven ability to influence peers and provide feedback.
3. Strong customer service skills.
4. Effective time management and problem-solving skills.

1. Customer service excellence
2. Sales model execution
3. Visual merchandising
4. Team collaboration
5. Time management
6. Problem-solving

Minimum 3 years of experience in a similar retail environment.

Compensation ranges from CAD 21.10 to CAD 26.40 per hour, with performance bonuses, a competitive benefits program, and robust training and development initiatives.

Performance bonuses, competitive benefits program, and robust training and development initiatives.

Sephora fosters a culture of inclusivity, innovation, and excellence. Employees are encouraged to express their creativity and passion for beauty while maintaining a balance between work and personal life. The company values respect, teamwork, and initiative, creating a supportive and dynamic workplace.