Sephora Retail Assistant (Beauty Advisor)

Sephora is a global beauty retailer offering a curated assortment of cosmetics, skincare, fragrance and wellness brands through elevated store experiences and a growing e-commerce platform. The business operates within the LVMH group, benefiting from the resources and cross‑brand opportunities of one of the world’s leading luxury goods conglomerates.

1. Provide a superior, consultative customer experience across beauty, skincare, haircare and wellness categories; actively engage customers and tailor recommendations to individual needs.
2. Demonstrate and communicate product features and benefits, perform product application and sampling where applicable, and convert interactions into sales using a consultative selling approach.
3. Promote and enrol customers in the CRM programme; leverage customer data to build relationships and drive repeat visits.
4. Maintain visual merchandising standards, replenish stock, execute product launches and ensure the selling floor is presentation‑ready.
5. Participate in onboarding, in‑store training and cross‑training sessions; adopt continuous learning through the company’s online learning platform and field trainers.
6. Operate point‑of‑sale systems accurately, follow cash handling and loss‑prevention procedures, and support store operational tasks as required.
7. Work rostered shifts that include late nights and weekend trading; provide a minimum of three full days’ availability across peak trading times.

1. Previous sales experience in a retail or customer‑facing environment preferred.
2. Strong interpersonal skills with an ability to build rapport quickly and maintain client relationships.
3. Flexibility to work rostered late‑night and weekend shifts; ability to commit to at least three full trading days per week.
4. Right to work in Australia.

1. Consultative selling
2. Customer service and relationship building
3. Product knowledge across cosmetics, skincare, haircare and wellness
4. CRM (customer relationship management) usage
5. Point‑of‑sale (POS) operation
6. Visual merchandising and stock replenishment
7. Adaptability to continuous learning via online learning platforms

Entry‑level role. Previous retail or customer‑facing sales experience is desirable but not mandatory; candidates should demonstrate strong interpersonal skills and a passion for beauty.

Completion of secondary education preferred.

Opportunities for personal development across Australia, New Zealand and the wider LVMH group; gifted product allocations and store discounts up to 45%; Paid Parental Leave, Birthday Leave and Personal Leave; discounted gym memberships and 24/7 mental health support; life insurance; access to a proprietary online learning platform; social calendar.

Sephora cultivates a discovery‑driven, inclusive retail culture where diversity and continuous learning are central. The brand emphasises product expertise, hands‑on training and cross‑brand mobility within the LVMH network, making it a dynamic environment for career progression in beauty retail.