Sephora Operations Manager

Sephora, a prestigious name in the beauty industry, is renowned for its innovative approach to retail and its commitment to inclusivity and creativity. As part of the LVMH family, Sephora offers a dynamic work environment where employees are encouraged to express themselves and contribute to the brand's ongoing success. With a vast array of iconic brands and its own Sephora Collection, the company continues to redefine the future of beauty retail.

1. Lead store operations, ensuring efficiency across cash, stock, and back-of-house processes.
2. Oversee day-to-day cash and stock operations, ensuring compliance with Sephora policies.
3. Drive operational efficiency through high standards of replenishment and organization.
4. Manage stockroom layout and workflow to optimize space and productivity.
5. Direct cash desk operations, ensuring accuracy and smooth transactions.
6. Facilitate cash-management procedures and conduct audits.
7. Maintain optimal stock levels to support commercial performance.
8. Ensure compliance with operational guidelines and promote safe working practices.
9. Lead and develop operational teams, providing training and feedback.
10. Utilize Sephora digital tools to enhance efficiency and support service.
11. Manage performance of Beauty Advisors and support their development.
12. Create staff schedules that balance business needs with team wellbeing.
13. Partner with Store Director on ER, payroll, and resource planning.
14. Support customer experience by resolving challenges and ensuring operational readiness.

1. Proven leadership experience in retail operations.
2. Strong cash and stock management expertise.
3. Excellent organizational and time-management skills.
4. Customer-focused approach with problem-solving abilities.
5. Experience using digital tools for operational efficiency.
6. Strong analytical skills to interpret KPIs.
7. Excellent communication and interpersonal skills.
8. Experience with ER processes.
9. Flexibility to work evenings, weekends, and peak periods.

1. Sephora digital tools
2. KPI analysis
3. Cash management
4. Stock management
5. Operational efficiency tools

Minimum 5 years of leadership experience in retail operations.

SEPHORA University training, role-specific allowances, competitive pay with annual reviews, performance-based commission, generous employee discount, paid birthday off, perks and wellbeing platform, generous holiday allowance with option to buy extra days.

Sephora fosters a vibrant and inclusive culture where creativity and innovation are at the forefront. Employees are encouraged to express themselves and contribute to a community that values diversity and personal growth. The brand is committed to providing a supportive environment that celebrates individuality and promotes professional development.