Sephora Operations Leader

Sephora is a global beauty retailer known for a wide assortment of prestige brands and innovative in-store experiences. As part of the LVMH group, Sephora combines entrepreneurial retailing with luxury-group rigour, offering structured training and career pathways in a fast-paced, customer-focused environment.

1. Lead daily store operations including inventory management, replenishment, order fulfillment and operational standards to support sales goals.
2. Oversee visual merchandising and promotional execution to maintain brand presentation and maximize commercial impact.
3. Coach, develop and mentor the operations team to improve selling behaviours, operational competencies and performance metrics.
4. Partner with sales teams to deliver an exceptional client experience and contribute to achieving store KPIs.
5. Ensure store maintenance, safety and compliance with company policies to create an enjoyable and secure shopping environment.
6. Manage scheduling reliability and availability for peak retail periods (nights, weekends, holidays).

1. Minimum 2 years of leadership experience in retail operations, hospitality or a comparable client-facing environment.
2. Proven ability to lead, coach and develop teams to meet operational and commercial objectives.
3. Strong organisational aptitude with keen attention to detail and sound problem-solving skills.
4. Excellent interpersonal and communication skills; able to motivate teams and foster accountability.
5. Physical ability to lift and carry up to 50 pounds as required.
6. Availability for flexible scheduling including nights, weekends and holidays; punctual and consistent attendance.

1. Inventory management
2. Visual merchandising and promotional execution
3. Team leadership and coaching
4. Operational standards and compliance
5. Time management and prioritisation
6. Customer service excellence

Minimum 2 years of hands-on leadership experience in retail operations or hospitality, with demonstrated success overseeing inventory, merchandising and developing frontline staff.

High school diploma or equivalent; post-secondary education or retail management training preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates an inclusive, diverse workplace that celebrates individuality and professional growth. The brand emphasises hands-on training, collaborative teams and a fast-paced retail culture driven by client experience and operational excellence.