Sephora Operations Leader

Sephora is a global beauty retailer and part of the LVMH group, recognized for an expansive assortment of prestige cosmetics, skincare and fragrance. The brand operates fast-paced, customer-centric stores and invests in talent development, diversity and inclusive retail experiences across its international footprint.

1. Lead and supervise the store operations team to deliver consistent execution of inventory management, replenishment and order fulfillment.
2. Oversee visual merchandising, promotional set-ups and store maintenance to uphold brand standards and drive sales.
3. Ensure compliance with operational procedures, loss-prevention protocols and company policies to create a safe, efficient shopping environment.
4. Coach, develop and motivate team members through on-the-job training, performance feedback and career development guidance.
5. Partner with sales colleagues to support exceptional client experience and achievement of store targets.
6. Manage scheduling expectations, maintain punctuality standards and ensure coverage during peak retail hours (nights, weekends, holidays).
7. Resolve operational issues promptly, demonstrating strong problem-solving and organizational skills.

1. Minimum 2 years of leadership experience in retail operations or hospitality (3 years preferred).
2. Proven ability to lead, coach and develop front-line teams to meet performance objectives.
3. Strong attention to detail, organizational aptitude and effective time-management in a dynamic retail environment.
4. Excellent verbal communication and interpersonal skills; ability to foster an inclusive, collaborative culture.
5. Physically able to lift and carry up to 50 pounds as required.

1. Inventory management
2. Replenishment and order fulfillment
3. Visual merchandising and promotional execution
4. Team coaching and development
5. Client experience delivery
6. Operational standards and compliance
7. Problem-solving and organizational skills
8. Time management and prioritization
9. Communication and interpersonal skills

Minimum 2 years of leadership experience in retail operations or hospitality; 3 years preferred. Demonstrated record of coaching teams and managing inventory/merchandising in a store environment.

High school diploma or equivalent required; coursework or degree in business, retail management or hospitality preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a high-energy, inclusive retail culture that emphasizes creativity, client experience and professional development. As part of the LVMH family, the workplace values diversity, continuous learning and the delivery of premium brand standards across stores.