Sephora Operations Leader

Sephora is a global prestige beauty retailer and a brand within the LVMH portfolio. Renowned for an extensive assortment of beauty products and an experiential retail model, Sephora emphasizes client education, digital integration, and omnichannel excellence. As an employer, Sephora positions itself as inclusive and customer-centric, offering career mobility across retail, merchandising and corporate functions.

1. Oversee day-to-day store operations including inventory control, replenishment, order fulfilment and loss prevention to ensure operational efficiency.
2. Lead visual merchandising and promotional set‑ups to maintain brand standards and maximise sales impact.
3. Coach, develop and schedule the operations team; provide on‑the‑floor training in operational processes, selling behaviours and performance metrics.
4. Ensure compliance with company policies, safety protocols and store maintenance standards to create a secure, welcoming client environment.
5. Support the wider store team to deliver an exceptional client experience and contribute to achievement of sales and operational KPIs.

1. Minimum 2 years of leadership experience in retail operations, hospitality or a comparable customer‑facing environment.
2. Demonstrated ability to coach and motivate teams, drive accountability and develop talent.
3. Proven attention to detail with strong organisational and problem‑solving capabilities.
4. Availability to work a flexible retail schedule including nights, weekends and holidays; reliable punctuality and attendance.
5. Physically able to lift and carry up to 50 pounds as required by merchandising and stock duties.

1. Inventory management
2. Visual merchandising
3. Team coaching and development
4. Order fulfilment and replenishment
5. Operational compliance and loss prevention
6. Time management and prioritisation
7. Customer service excellence
8. Effective verbal and written communication

At least 2 years of supervisory or leadership experience in retail operations or hospitality, with hands‑on responsibility for inventory, merchandising and team performance.

High school diploma or equivalent required; associate degree or bachelor's degree in business, retail management or related field preferred.

Comprehensive healthcare and wellbeing benefits provided based on eligibility.

Sephora cultivates an inclusive, client‑centric culture that values diversity, learning and internal mobility. The workplace is fast‑paced and collaborative, with a strong emphasis on coaching, skill development and delivering an elevated retail experience.