Sephora Operations Leader

Sephora is a leading global beauty retailer known for its curated assortment of prestige cosmetics, skincare and fragrance. As part of the LVMH group, Sephora combines luxury brand partnerships with an entrepreneurial retail culture that emphasizes client experience, product expertise and talent development across an international store network.

1. Oversee day-to-day store operations including inventory management, replenishment, order fulfillment and receiving processes to ensure stock accuracy and availability.
2. Lead visual merchandising and promotional execution to maintain brand standards and drive sales.
3. Coach, train and develop the operations team in company processes, selling behaviours and performance metrics to build capability and engagement.
4. Manage scheduling, labour priorities and attendance to meet business needs during peak retail periods (nights, weekends, holidays).
5. Ensure compliance with company policies, loss-prevention protocols and store safety standards while supporting an exceptional client experience.

1. Minimum 3 years of retail or hospitality experience, including at least 2 years in a supervisory or leadership role.
2. Demonstrated ability to lead, coach and motivate teams to achieve operational and sales objectives.
3. Strong organisational aptitude, attention to detail and problem-solving skills with proven time-management ability.
4. Excellent verbal communication and interpersonal skills; capable of fostering an inclusive, collaborative culture.
5. Physically able to lift and carry up to 50 pounds as required and reliably meet scheduled shifts.

1. Inventory management
2. Visual merchandising
3. Order fulfillment
4. Team coaching & development
5. Scheduling and labour forecasting
6. Loss prevention and shrink control
7. Customer service excellence
8. Time management

Minimum three years of experience in retail or hospitality with at least two years in a leadership or supervisory capacity, preferably within a high-volume retail environment.

High school diploma or equivalent required; associate degree or relevant coursework in business, retail management or a related field preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates an inclusive, fast-paced retail environment where product expertise and client service are central. The company emphasises professional development and internal mobility while operating within the luxury retail standards of the LVMH group.