Sephora Operations Leader

Sephora is a global prestige beauty retailer known for a broad assortment of cosmetics, skincare and fragrance, with a strong emphasis on client experience and innovation. As part of the LVMH family, Sephora combines entrepreneurial retail energy with the resources of a leading luxury goods group, offering structured career paths and investment in learning and development.

1. Lead day-to-day store operations including inventory management, replenishment, stock receiving and order fulfilment to ensure merchandise availability and accuracy
2. Oversee visual merchandising and promotional execution to uphold brand standards and drive sales performance
3. Coach, develop and mentor the operations team to improve productivity, operational knowledge and selling behaviours
4. Ensure adherence to company policies, loss-prevention procedures and safety standards to deliver a secure and enjoyable shopping environment
5. Support the client experience by partnering with sales teams to maintain service levels and contribute to store KPI achievement
6. Manage scheduling and resource allocation to meet peak retail demands (nights, weekends, holidays) and ensure operational reliability

1. Minimum 2–3 years of leadership experience in retail operations, hospitality, or a related customer-facing environment
2. Demonstrated ability to coach and develop front-line teams to meet performance objectives
3. Strong organisational aptitude with meticulous attention to inventory accuracy and merchandising detail
4. Excellent verbal communication and interpersonal skills with a customer-centric mindset
5. Ability to work a flexible retail schedule and maintain punctual attendance
6. Physically capable of lifting and carrying up to 50 pounds as required

1. Inventory management
2. Replenishment
3. Order fulfillment
4. Visual merchandising
5. Team coaching and development
6. Operational standards and compliance
7. Time management and prioritisation
8. Customer service and client experience
9. Strong communication and interpersonal skills
10. Ability to lift up to 50 lbs

Minimum 2–3 years of supervisory or leadership experience in retail operations or hospitality with proven team management, inventory oversight and execution of merchandising standards.

High school diploma or equivalent required; post-secondary coursework or an associate degree in business, retail management or a related field preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a fast-paced, client-focused retail culture that values diversity, inclusion and personal development. The environment rewards initiative and coaching, with clear pathways for progression supported by the broader LVMH network.