Sephora Operations Leader

Sephora is a global beauty retailer renowned for its curated assortment of prestige cosmetics, skincare and fragrance. As part of the LVMH group, Sephora combines high-touch retail theatre with data-driven merchandising and strong investment in talent development, offering a fast-paced, brand-forward environment for retail professionals.

1. Oversee day-to-day store operations including inventory management, replenishment and order fulfillment to ensure product availability and accuracy.
2. Lead visual merchandising and promotional set-ups to maintain brand standards and optimize sales conversion.
3. Coach, train and develop operations team members in operational processes, selling behaviors and performance metrics.
4. Ensure compliance with company policies, safety protocols and loss-prevention procedures to protect assets and deliver a secure shopping environment.
5. Support the store leadership team in delivering exceptional client experiences and achieving store sales and productivity goals.
6. Manage scheduling and staffing to meet business needs, including coverage for peak retail hours (nights, weekends, holidays).

1. Minimum 2 years of leadership experience in retail operations or hospitality; 3+ years preferred.
2. Proven ability to lead, coach and motivate a team to meet operational and sales objectives.
3. Strong organizational aptitude with meticulous attention to detail and effective problem-solving skills.
4. Excellent verbal communication and interpersonal skills; ability to cultivate an inclusive, collaborative team culture.
5. Physically able to lift and carry up to 50 pounds as required.

1. Inventory management
2. Replenishment and order fulfillment
3. Visual merchandising
4. Team coaching and development
5. Loss prevention and compliance
6. Customer service excellence
7. Time management and prioritization
8. Effective communication

At least 2 years of supervisory or leadership experience in retail operations or hospitality is required; 3+ years preferred, with a track record of coaching teams, managing inventory processes, and meeting operational KPIs.

High school diploma or equivalent required; associate degree or diploma in retail management, business, or related field preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates an inclusive, community-driven workplace that celebrates diversity and creativity. The employer emphasizes hands-on training, career mobility within retail operations, and a collaborative environment focused on client experience and brand excellence.