Sephora Operations Lead

Sephora is a global leader in beauty retail, offering an expansive portfolio of prestige and emerging brands. As part of the LVMH group, Sephora is recognized for experiential, digitally enabled retail, an emphasis on product discovery and client service, and structured learning and development pathways for retail talent.

1. Lead and manage the store Operations team, including overnight stock personnel and third‑party vendors; provide coaching, feedback and performance management.
2. Ensure flawless execution of store operations processes to company standards, including opening/closing procedures and operational compliance.
3. Oversee inventory management: receiving, shipping, returns, cycle counts and reconciliation within established timelines and guidelines.
4. Manage visual merchandising on stage to maintain brand presentation standards and support floor readiness.
5. Supervise cleaning and facilities vendors to ensure adherence to agreed standards; escalate and resolve quality issues.
6. Control supply levels — testers, samples and consumables — and manage related budgets and ordering processes.
7. Act as Manager on Duty as required: support Beauty Advisors on the sales floor, engage with clients, and address escalations.
8. Monitor store controllables (staffing, payroll, expenses) and collaborate on budget strategies to optimize performance.

1. Minimum 3 years of progressive retail operations experience, preferably in beauty or high‑volume retail environments.
2. Demonstrated ability to lead small teams, deliver constructive feedback and influence peers.
3. Proven competency in inventory control, receiving/returns processes and cycle counting procedures.
4. Strong time management and problem‑solving skills, with the capacity to prioritize competing operational demands.
5. Flexible availability to work retail hours including evenings, weekends and Manager on Duty shifts.

1. Inventory management
2. Visual merchandising
3. Team leadership and coaching
4. Staffing and payroll oversight
5. Performance management
6. Receiving, shipping and returns processing
7. Cycle counting
8. Budgeting and expense control
9. Client engagement
10. Time management and problem solving

Minimum 3 years of retail operations experience, ideally within beauty or other high‑volume retail settings, with demonstrated team leadership and inventory control responsibilities.

High school diploma or equivalent required; post‑secondary education in business, retail management or a related field is an asset.

Performance‑based bonus opportunities; competitive benefits program; structured learning and development initiatives.

Sephora cultivates a fast‑paced, client‑centric retail culture that prizes creativity, product knowledge and exceptional service. The environment emphasizes professional development, cross‑functional collaboration and recognition for high performance.