Sephora Operations Lead

Sephora is a leading global beauty retailer and part of the LVMH group, renowned for its curated assortment of prestige cosmetics and immersive in-store experiences. The brand emphasizes client-centric retail, innovation in merchandising, and career development through structured training programs and internal mobility.

1. Lead day-to-day store operations and ensure strict adherence to company operational standards and processes.
2. Manage inventory activities including shipping, receiving, returns, cycle counts and stock integrity.
3. Directly supervise the store operations team, including overnight stock personnel and third-party cleaning crews; deliver coaching, feedback and performance management.
4. Oversee visual merchandising execution to ensure on-stage presentation meets brand standards.
5. Control supply inventory (testers, samples and consumables) and manage budgeted quantities for the store.
6. Act as Manager on Duty as required; support Beauty Advisors on the sales floor and engage with clients.
7. Analyse store performance metrics to inform staffing, payroll and controllable expense strategies.

1. Minimum three years' experience in retail operations or a comparable role within a high-volume store environment.
2. Proven ability to lead and influence peers, deliver constructive feedback and manage performance situations.
3. Demonstrated competence in inventory management practices (shipping/receiving, cycle counts, returns).
4. Strong time-management, organizational and problem-solving skills.
5. Ability to interpret store sales and labour metrics to support budget and staffing decisions.

1. Inventory Management
2. Shipping, receiving, and returns
3. Cycle counting
4. Visual Merchandising
5. Staffing and payroll
6. Performance management
7. Time management
8. Problem-solving

Minimum three years of progressive retail operations experience, including team supervision and inventory control—preferably within beauty or luxury retail or a comparable high-volume environment.

High school diploma or equivalent; post-secondary diploma in business, retail management or supply chain preferred.

Performance-based bonus opportunities; competitive benefits program; learning and development initiatives.

Sephora fosters a fast-paced, client-focused retail culture that values creativity, inclusivity and professional growth. Teams operate collaboratively with strong emphasis on training, brand presentation and frontline career progression.