Sephora Loyalty Program Specialist

Sephora, a leading beauty retailer and part of the LVMH group, is renowned for revolutionizing the luxury cosmetics retail industry. With a commitment to diversity, inclusivity, and innovation, Sephora offers a dynamic work environment where employees are encouraged to explore their potential and contribute to the brand's mission of inspiring beauty and integration worldwide.

1. Manage selected activities within the loyalty program for Sephora Poland and Sephora Czech Republic from the Warsaw office.
2. Achieve annual goals related to the program within defined KPIs.
3. Plan and execute sales and communication campaigns for loyalty program clients, including scheduling, assortment selection, targeting, and campaign verification.
4. Monitor campaign results, propose improvements, and implement them.
5. Collaborate closely with the CRM team at Sephora's European headquarters and coordinate key projects between Poland and Czech Republic.
6. Work with brands, suppliers, agencies, and distributors to define and implement customer loyalty strategies.
7. Co-create and implement marketing and sales plans for individual brands and categories.
8. Collaborate across departments such as Marketing, Assortment, Sales, Ecommerce, Logistics, and Inventory for key loyalty activities.
9. Create and regularly analyze reports, propose actions based on analysis, and prepare presentations.
10. Identify business opportunities for category development and process optimization.
11. Co-create and implement the loyalty program development strategy at Sephora.
12. Monitor market trends and consumer behaviors.

1. Minimum 2-3 years of experience in a similar position.
2. Fluent in Excel and PowerPoint.
3. Higher education, preferably in economics, marketing, or business-related fields.
4. Proficient in English; knowledge of Czech or French is an advantage.
5. Strong analytical skills, proactive attitude, and creative problem-solving abilities.
6. Excellent organizational skills and attention to detail.
7. Ability to work autonomously in a fast-paced environment.
8. Experience in project work, cross-departmental, and international collaboration.
9. Experience in the retail, beauty, or fashion industry is an advantage.

1. Project management
2. Analytical thinking
3. Cross-departmental collaboration
4. Communication skills
5. Problem-solving
6. Time management

Minimum 3 years of experience in a similar role, preferably in the retail, beauty, or fashion industry.

Bachelor's degree in economics, marketing, business, or a related field.

A wide range of employee benefits based on a cafeteria program.

Sephora fosters an empowering, learning-oriented culture that values authenticity and diversity. The brand offers a supportive environment with opportunities for innovation and personal growth, promoting a sense of belonging and satisfaction in daily work.