Sephora Interim Store Manager

Sephora is a leading global beauty retailer known for its curated assortment of prestige cosmetics, skincare and fragrance. Operating in Canada with multiple retail locations, Sephora combines trend-led merchandising and experiential retailing; the brand is part of the LVMH group and benefits from cross-brand development and mobility within the luxury conglomerate.

1. Lead day-to-day store performance for Store Operations, Beauty Services or the sales floor (Stage), ensuring commercial objectives are met.
2. Coach, develop and motivate Leads, Advisors and Consultants through consistent feedback, training and performance management.
3. Deliver and facilitate onboarding and selling-model training sessions for new and existing Beauty Advisors.
4. Serve regularly as the Client Experience Lead (CEL), respond to client feedback via Medallia and address service issues promptly.
5. Support annual performance reviews, manage performance improvement plans and participate in all people-related decision-making.
6. Ensure visual merchandising and sales-floor presentation meet brand standards; manage tester and supply levels and execute visual updates.
7. Coordinate with in-store brand representatives to ensure effective product training and provide feedback on training quality.

1. Minimum 2–4 years of management experience in beauty, retail or customer service, or equivalent internal experience.
2. Proven track record of coaching teams to achieve sales and service metrics; metrics-driven with strong commercial acumen.
3. Demonstrated managerial courage and the ability to deliver difficult feedback while preserving team engagement.
4. Excellent verbal and written communication skills with the ability to influence stakeholders at multiple levels.
5. Proficiency with Medallia (client feedback) and standard office tools (Windows, Microsoft Word, Microsoft Excel).
6. Availability to work evenings, weekends and holidays; ability to bend, stretch and lift up to 50 pounds in a retail environment.

1. Medallia
2. Windows
3. Microsoft Word
4. Microsoft Excel
5. Client experience leadership
6. Coaching and team development
7. Visual merchandising
8. Training & development
9. Vendor management
10. Performance management

2–4 years of supervisory or management experience in beauty retail or a customer-facing retail environment; proven experience driving sales performance and developing frontline talent.

High school diploma or equivalent required; post-secondary studies in business, retail management or a related discipline preferred.

Product discounts and gratis; exclusive brand events; access to extended health and life insurance with customizable coverage options; paid time off; eligibility for performance-based bonus opportunities; learning and development programs and internal mobility across Canada (including LVMH programs).

Sephora fosters a fast-paced, trend-driven retail culture focused on exceptional client experience, continuous learning and inclusivity. The workplace emphasizes coaching, internal mobility and cross-brand collaboration within the LVMH ecosystem.