Sephora Inbound Operations Supervisor

Sephora is a leading global beauty retailer and a member of the LVMH group. The brand is known for its broad portfolio of prestige and emerging beauty labels, an emphasis on retail innovation and omnichannel fulfilment, and a workplace culture that values diversity, creativity and professional development across retail and distribution operations.

1. Manage day-to-day inbound operations for a designated department within the Omni‑Channel Distribution Center to meet productivity, quality, safety and housekeeping targets.
2. Spend the majority of time on the operational floor coaching, developing and providing performance feedback to associates and temporary/agency staff.
3. Plan and prioritise work to meet established timelines and ensure smooth shift-to-shift transitions and start‑ups.
4. Set and communicate clear productivity expectations and monitor KPIs; take corrective action to drive results.
5. Identify process improvements to increase efficiency and quality, and partner with leadership to implement changes.
6. Administer company policies fairly, counsel associates on performance and behaviour, and support employee engagement and recognition initiatives.
7. Drive and enforce safety programmes, ensuring a compliant and secure working environment.

1. 3–5 years of experience in distribution centre operations in a high‑volume, technology‑enabled environment.
2. Minimum 2 years of direct people leadership experience supervising hourly teams, including temporary/agency employees.
3. Strong verbal communication skills and the ability to multitask in a fast‑paced environment.
4. Comfortable using computer/store systems and basic warehouse technologies.
5. Flexible availability to work nights, overnights, weekends, early mornings and holidays as required.
6. Consistent and reliable attendance; ability to lift and carry up to 50 pounds and remain on foot for the duration of a shift.

1. Leadership and team coaching
2. Floor management and workforce planning
3. KPI monitoring and productivity management
4. Process improvement and continuous improvement methodologies
5. Safety compliance and program enforcement
6. Inventory handling and inbound logistics
7. Supervision of temporary/agency staff
8. Computer/store systems
9. Effective verbal communication
10. Multitasking and prioritisation

Requires 3–5 years of progressive experience in distribution centre operations, with at least 2 years in a supervisory or team‑lead capacity within a high‑throughput, technology-enabled DC.

High school diploma or GED required; post‑secondary coursework or an associate's degree in logistics, supply chain or a related field preferred.

Eligibility for shift differential pay; 30% merchandise and service discount; Employee Assistance Program (EAP).

Sephora cultivates an inclusive, high-energy culture focused on creativity, development and collaboration. Teams are empowered to deliver exceptional customer and operational outcomes while leaders prioritise coaching, career mobility and recognition.