Sephora Customer Experience Team Leader

Sephora, a distinguished name in the luxury beauty retail sector, operates under the umbrella of LVMH, a global leader in luxury goods. Renowned for its innovative approach to beauty, Sephora offers a dynamic work environment that fosters creativity and excellence, making it an employer of choice for those passionate about the beauty industry.

1. Supervise all sales floor operations across various beauty categories including skincare, fragrance, and haircare.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service to meet and exceed store objectives.
3. Respond promptly to customer feedback and ensure a seamless customer experience.
4. Train team members in customer interaction technologies and support in-store events to achieve business goals.
5. Monitor performance and provide timely feedback for improvement, conducting regular check-ins with direct reports.
6. Demonstrate a strong understanding of store revenue and business opportunities.

1. 1-3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Proven ability to build teams by attracting and selecting talented store leaders capable of training and developing team members.
3. Excellent verbal and written communication skills with the ability to influence business partners at all levels.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Communication and interpersonal skills
5. Performance evaluation and feedback
6. Event management

Minimum 3 years of experience in a similar retail environment.

Compensation ranges from CAD 21.10 to CAD 26.40 per hour, depending on qualifications and experience.

Comprehensive health and wellness benefits, subject to eligibility and other non-discriminatory operational criteria.

Sephora Canada is committed to fostering an inclusive and innovative workplace culture. The company values transparency and efficiency, employing AI technologies in recruitment to enhance the candidate experience. Sephora is dedicated to providing reasonable accommodations for candidates with disabilities or medical conditions.