Sephora Customer Experience Team Leader

Sephora, a leading brand in the luxury beauty retail sector, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to excellence and innovation. As an employer, Sephora offers a dynamic work environment that fosters creativity and growth, providing employees with opportunities to thrive in the competitive world of luxury retail.

1. Oversee all sales floor operations across various beauty domains including skincare, fragrance, and haircare.
2. Ensure the sales team adheres to Sephora's sales model and delivers exceptional customer service.
3. Respond promptly to customer feedback and ensure customer satisfaction.
4. Train team members on customer interaction technologies.
5. Support in-store event organization to meet customer needs and achieve business objectives.
6. Monitor performance management needs and provide necessary coaching.
7. Deliver timely feedback to team members for improvement and conduct regular updates with direct reports.
8. Demonstrate a strong understanding of store revenue and business opportunities.

1. 1 to 3 years of experience in a similar role within a comparable sales volume store or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels with clarity and conciseness.
3. Proven ability to build teams by attracting and selecting talented store leaders.

Minimum 3 years of relevant experience in a retail environment.

Compensation ranges from CAD 21.10 to CAD 26.40 per hour, depending on qualifications and experience.

Comprehensive health and wellness benefits based on eligibility, qualifications, and relevant experience.

Sephora Canada is committed to fostering an inclusive and supportive workplace culture, providing reasonable accommodations for candidates with disabilities or medical conditions. The company values transparency and efficiency, utilizing AI technologies in its recruitment process to enhance candidate selection and evaluation.