Sephora Client Experience Manager

Sephora is a global prestige beauty retailer renowned for its curated assortment of cosmetics, skincare and fragrance, and for its experiential, client-focused stores. As part of the wider LVMH family, Sephora emphasizes innovation, talent development and cross-brand mobility within a luxury retail framework.

1. Lead, coach and develop a team of Stage Experience Leads and Beauty Advisors to maximise client engagement and store performance.
2. Execute onboarding and ongoing training programs, including facilitation of Sephora's selling model and orientation sessions for new hires.
3. Serve regularly as the in-store Client Experience Lead (CEL), responding to client needs and modelling best-in-class service.
4. Manage and staff in‑store events in partnership with the Beauty Services team to drive client education and incremental sales.
5. Monitor and action client feedback through Medallia and other channels, resolving issues promptly and communicating trends to leadership.
6. Ensure visual merchandising standards and sales floor presentation comply with company guidelines; manage tester and supply levels and timely replenishment.
7. Coordinate with brand representatives to optimise vendor training and provide constructive feedback on training effectiveness.

1. Minimum 2–4 years of supervisory or management experience in beauty, retail or customer service, or equivalent internal experience.
2. Demonstrated ability to build and sustain high-performing teams through coaching, development and talent identification.
3. Metrics-driven with a track record of meeting or exceeding store KPIs.
4. Strong interpersonal communication and influence skills; capacity to have candid, constructive performance conversations.
5. Proficiency with Windows, Microsoft Word and Microsoft Excel.
6. Availability for evenings, weekends and holiday shifts; ability to lift up to 50 pounds and perform standard retail physical tasks.

1. Windows
2. Microsoft Word
3. Microsoft Excel
4. Medallia
5. Sephora selling model

2–4 years of management or supervisory experience in beauty, retail or customer service, with demonstrable outcomes in team performance, coaching and sales-driven initiatives.

High school diploma or equivalent required; post-secondary education in business, retail management, or a related field preferred.

Product discounts and gratis, access to exclusive brand events, extended health and life insurance with customizable coverage options, paid time off, performance-based bonus opportunities, and ongoing learning and development programs.

Sephora cultivates a fast-paced, client-centric retail culture that prizes creativity, inclusivity and continuous learning. Employees benefit from strong internal mobility, comprehensive training programs and the cross-brand opportunities afforded by being part of the LVMH group.