Sephora Beauty Services Manager

Sephora Canada is the Canadian arm of the global beauty retailer Sephora, which operates under the LVMH group. The brand is known for an expansive multi‑brand assortment, experiential retail environments and a strong focus on innovation, training and talent mobility across the LVMH network.

1. Lead day‑to‑day operations of the store’s Beauty, Skincare and Fragrance Studio, ensuring exceptional client experiences and operational excellence.
2. Drive the strategy and execution of paid 1:1 services (makeup applications, skincare treatments) and oversee the Online Reservation system and advisor availability.
3. Coach, certify and develop Beauty Services Leads, Coordinators and Advisors to meet company standards for artistry, service and sales.
4. Plan, staff and execute in‑store classes, events and brand activations in partnership with brand collaborators to maximize client engagement and sales.
5. Manage scheduling, staffing levels and the client check‑in process to support volume while maintaining service quality.
6. Oversee inventory, tester management and supplies to ensure a consistent, compliant and beautiful Studio experience.
7. Participate as Manager on Duty, engaging directly with clients and supporting the wider store team as required.

1. 2–4 years of management experience in beauty, retail or customer service, or equivalent internal experience.
2. Proven track record coaching and developing frontline teams to meet performance expectations.
3. Demonstrated ability to plan and execute events or activations that drive community engagement and sales.
4. Strong time management and organizational skills with the ability to manage competing priorities.
5. Flexibility to work evenings, weekends and holidays; ability to lift and carry up to 50 pounds.
6. Makeup artistry or professional skincare service background is an asset.

1. Beauty Services Management
2. Client Services & Reservations Management
3. Team Coaching & Development
4. Event Planning & Execution
5. Performance Management
6. Inventory & Tester Management
7. Makeup Artistry & Skincare Treatments (preferred)

Minimum 2–4 years of supervisory or managerial experience in beauty, retail, or customer service, with demonstrable success in coaching teams and driving service‑based revenue.

High school diploma required; post‑secondary education in business, cosmetology, esthetics or a related discipline preferred.

Product discounts and gratis, access to exclusive brand events, extended health and life insurance with customizable coverage options, paid time off, performance‑based bonus opportunities, and access to learning & development and LVMH mobility programs.

Sephora fosters a fast‑paced, customer‑centric culture that emphasizes creativity, inclusivity and professional development. As part of the LVMH family, the workplace encourages continuous learning, cross‑brand mobility and experiential retail innovation.