Richemont Salesforce Marketing Cloud Engineer

Richemont is a leading luxury goods group comprising multiple prestigious maisons across jewellery, watchmaking, leather goods and accessories. As a global employer, Richemont combines artisanal heritage with strategic investment in digital platforms and technology to support its maisons' customer experience and commercial ambitions.

1. Design, develop and maintain end-to-end Salesforce Marketing Cloud solutions (Email Studio, Journey Builder, Automation Studio, Contact Builder) to support CRM and omnichannel campaigns.
2. Build and optimize dynamic email templates, data extensions and segmentation logic using AMPscript, Server-Side JavaScript and SQL.
3. Implement integrations between SFMC and CRM / e‑commerce platforms using REST and SOAP APIs; design data models and ETL patterns for marketing use cases.
4. Establish automated campaign workflows, CI/CD processes and deployment pipelines in collaboration with engineering and operations teams.
5. Monitor deliverability, campaign performance and data quality; apply best practices to improve inbox placement and reporting.
6. Produce clear technical documentation, run test plans and troubleshooting, and liaise with cross‑functional stakeholders (CRM, digital, legal, analytics) to meet compliance and business requirements.

1. Proven hands‑on experience implementing Salesforce Marketing Cloud solutions in an enterprise environment.
2. Fluency with AMPscript and Server‑Side JavaScript (SSJS) for dynamic content and personalization.
3. Strong SQL skills for data modelling, segmentation and query optimization.
4. Practical experience with SFMC automation tools (Journey Builder, Automation Studio, Contact Builder, Email Studio).
5. Proven experience integrating SFMC via REST and SOAP APIs with CRM/e‑commerce systems.
6. Familiarity with email deliverability best practices, authentication standards (SPF, DKIM, DMARC) and GDPR/compliance constraints.

1. Salesforce Marketing Cloud
2. Email Studio
3. Journey Builder
4. Automation Studio
5. Contact Builder
6. AMPscript
7. Server-Side JavaScript (SSJS)
8. SQL
9. REST API
10. SOAP API
11. HTML5
12. CSS3
13. Git
14. CI/CD

Typically requires 3–5 years of hands‑on experience with Salesforce Marketing Cloud or equivalent marketing automation platforms, including campaign execution, integrations and deliverability optimization in a multi‑brand or enterprise context.

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Digital Marketing or a related discipline, or equivalent professional experience.

Richemont fosters a culture that balances respect for traditional craftsmanship with forward‑looking digital transformation. The organisation values cross‑brand collaboration, technical excellence and discretion, offering the opportunity to work on sophisticated CRM programs for heritage luxury maisons.