Richemont Sales and Experience Manager

Richemont is a leading Swiss-based luxury goods group that manages a portfolio of distinguished maisons across jewellery, watches, leather goods and accessories. As an employer it emphasises craftsmanship, heritage-brand stewardship and long-term client relationships, offering career development within an international, maison-driven structure.

1. Lead and motivate the boutique sales team to consistently achieve and exceed sales targets and KPIs while maintaining exemplary luxury service standards.
2. Design and implement clienteling and CRM-driven initiatives to deepen relationships with existing clients and acquire high-value prospects.
3. Own the in-store guest experience: ensure service protocol, visual merchandising standards and environment reflect brand positioning at all times.
4. Plan and execute VIP events, trunk shows and exclusive client experiences in coordination with regional marketing and wholesale teams.
5. Coach, develop and appraise staff through structured training programs; manage rostering, performance reviews and succession planning.
6. Monitor inventory accuracy, loss prevention procedures and day-to-day retail operations; prepare regular sales and activity reports for regional management.

1. Proven track record (typically 3–5+ years) in luxury retail with progressive responsibility managing sales teams and delivering sustained target attainment.
2. Strong commercial acumen with experience in clienteling, CRM utilisation and KPI-driven retail management.
3. Excellent leadership and coaching skills with a demonstrated ability to develop high-performing boutique teams.
4. Highly developed interpersonal skills: polished client-facing demeanour, negotiation and relationship-building with high-net-worth customers.
5. Bachelor’s degree in Business, Retail Management, Marketing or equivalent professional experience; formal retail or luxury training is an asset.
6. Fluency in Spanish with strong professional-level English; additional languages are advantageous.

1. Clienteling and CRM-driven sales methodologies
2. KPI analysis and sales forecasting
3. Luxury service standards and VIP client management
4. Visual merchandising and boutique presentation
5. Team leadership, coaching and talent development
6. Event planning and execution for high-end clientele
7. Retail operations, inventory control and loss prevention
8. Microsoft Office (Excel, PowerPoint) and POS systems

Several years of hands-on experience in luxury retail operations and people management, with demonstrable success meeting sales targets, running clienteling programmes and delivering high-touch customer experiences.

Bachelor’s degree in Business, Retail Management, Marketing or a related field, or equivalent professional experience in luxury retail.

Richemont cultivates a maison-centric culture that values craftsmanship, heritage and long-term client relationships. Teams operate in a collaborative, high-expectation environment where professional development and brand stewardship are priorities.