Richemont Operations Manager

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Location
USA
└Texas
└Austin
Employment
Full-Time
Seniority
Manager
Posted
Mar 16, 2026

About Richemont

Richemont is a leading global luxury goods holding company comprising a portfolio of maisons across jewellery, watches, leather goods and writing instruments. The group is recognised for heritage craftsmanship, exacting quality standards and a maison-driven organizational model that balances entrepreneurial autonomy with centralized corporate support.

Richemont seeks an Operations Manager in Austin to lead retail operations, inventory and store performance for its luxury maisons.

Role & Responsibilities

  • Lead and oversee day-to-day retail and service operations for Richemont maisons in the Austin region, ensuring flawless execution of brand standards.
  • Manage inventory control, replenishment processes and stock integrity to minimise shrinkage and optimise availability.
  • Coordinate logistics and vendor relationships, including inbound/outbound shipments and third‑party service providers.
  • Develop and monitor operational KPIs, produce regular performance reports, and implement corrective action plans to drive efficiency and profitability.
  • Own scheduling, workforce planning and operational training programs to ensure staffing aligns with business demand and luxury service expectations.
  • Ensure compliance with corporate policies, local regulations, loss prevention protocols and health & safety requirements.
  • Collaborate cross‑functionally with sales leadership, visual merchandising, client services and corporate support teams to deliver an exceptional client experience.

Qualifications

  • Proven leadership capability with a track record of managing multi‑site or multi‑discipline retail operations in the luxury or premium sector.
  • Demonstrable experience with inventory management, logistics coordination and loss‑prevention strategies.
  • Strong analytical aptitude with experience monitoring KPIs and implementing process improvements.
  • Exceptional interpersonal and communication skills, able to influence at store and corporate levels.
  • Experience recruiting, coaching and developing frontline and supervisory teams to deliver elevated client service.

Experience

Typically 5+ years of progressively responsible experience in retail or luxury operations management, including direct responsibility for inventory, staffing and performance metrics; experience within maison luxury brands is highly desirable.

Education

Bachelor's degree or equivalent experience preferred; business, retail management or supply‑chain related disciplines are advantageous.

Workplace

This position is based in Austin, Texas, USA.

Culture

Richemont values craftsmanship, heritage and the autonomy of its individual maisons while providing shared corporate expertise. The working environment prioritises meticulous attention to detail, collaborative problem solving and a commitment to exceptional client service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Store Operations Manager», «Regional Operations Manager», «Client Experience Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.