Richemont HR Operations Manager

Richemont is a Switzerland-based luxury goods holding company that owns and supports a portfolio of high-end maisons in jewelry, watches and premium accessories. The group operates globally across wholesale, retail and e‑commerce channels and is recognized for stewardship of heritage brands, artisanal craftsmanship and long-term brand-building strategies.

1. Lead end-to-end HR operational delivery for the Sydney office, including HRIS administration, payroll coordination, employee lifecycle processes and HR service requests.
2. Own HR process design and continuous improvement initiatives to increase efficiency, data quality and scalability across local operations.
3. Act as the primary local liaison with global HR Centers of Excellence, shared service providers and external payroll vendors to ensure seamless service delivery and compliance.
4. Produce and maintain accurate HR reporting and dashboards for people metrics, payroll reconciliation and regulatory filings.
5. Ensure local compliance with Australian employment law, industrial instruments and data privacy requirements; support audits and investigations as required.
6. Manage, coach and develop local HR operations staff and deliver stakeholder-facing HR service levels to business leaders and line managers.
7. Coordinate onboarding, offboarding, contract changes and HR record-keeping to maintain a consistent employee experience and robust data integrity.
8. Support compensation & benefits administration, time and attendance processes, and local HR projects such as system rollouts or policy implementations.

1. Bachelor’s degree in Human Resources, Business Administration or related field, or equivalent practical experience.
2. Professional HR certification preferred (e.g., CIPD, AHRI accreditation) or demonstrable commitment to continuous HR professional development.
3. Strong knowledge of Australian employment law and payroll practices.
4. Proven experience managing HRIS administration and payroll vendor relationships.
5. Demonstrated ability to manage and improve HR processes within a matrixed, multi‑brand organisation.

1. Workday
2. SAP SuccessFactors
3. Oracle HCM
4. ADP
5. Microsoft Excel (advanced)
6. Payroll processing
7. HRIS administration
8. HR reporting and analytics
9. Employment law compliance (Australia)
10. Project management

Typically 5+ years of progressive HR experience with at least 2 years in HR operations or people/HR service delivery; experience within luxury retail, consumer goods or a multinational matrix environment is highly desirable.

Bachelor’s degree in Human Resources, Business Administration, or a related discipline; postgraduate qualification or recognised HR certification is advantageous.

Richemont fosters a stewardship culture that values craftsmanship, heritage and long-term brand development. The work environment is collaborative and matrixed, blending commercial rigor with respect for artisanal excellence; colleagues are expected to be client-centric, discreet and commercially minded.