Richemont Client Relations Centre Ambassador

Richemont is a leading international luxury goods group that houses a portfolio of high-end maisons across jewellery, watches and specialised luxury accessories. As an employer, the group emphasises craftsmanship, client-centric service and an integrated omnichannel approach across its maisons, offering opportunities to work with prestigious brands and discerning global clientele.

1. Deliver white‑glove service to high‑net‑worth and private clients across phone, email and chat, ensuring timely, personalised responses.
2. Manage inbound and outbound client enquiries including product information, stock availability, order status, repairs and bespoke requests.
3. Use CRM and internal systems to log interactions, maintain detailed client profiles and execute clienteling activities to cultivate long‑term relationships.
4. Convert service interactions into sales opportunities by advising on product selections, arranging private appointments and coordinating bespoke services.
5. Coordinate with boutiques, logistics, after‑sales and repair teams to resolve complex cases and ensure seamless client journeys.
6. Prioritise and escalate urgent issues to relevant stakeholders while following established brand protocols for service recovery and client retention.
7. Prepare and deliver bespoke client communications, including confirmations, invitations and follow‑up outreach for events or launches.
8. Contribute to continuous improvement by recording feedback, identifying recurring client needs and proposing service enhancements.

1. Exceptional verbal and written communication with polished etiquette appropriate for luxury clientele.
2. Demonstrable ability to build rapport and manage relationships with high‑net‑worth individuals.
3. Strong organisational skills with meticulous attention to detail and the ability to manage multiple enquiries concurrently.
4. Flexibility to work rostered shifts including evenings and weekends as required by a client‑facing centre.
5. Right to work in Australia and proven experience in regulated customer environments (retail, hospitality or contact centre).

1. Client relationship management
2. Clienteling
3. High‑net‑worth client service
4. Multichannel communication (phone, email, chat)
5. Case management and escalation
6. Sales conversion and appointment coordination
7. Attention to detail and CRM record keeping

At least 2 years' experience in luxury retail, client services or a high‑performing contact centre, with a proven record of handling complex enquiries and delivering personalised service to premium clients.

Diploma or bachelor's degree in business, hospitality, communications or a related field preferred; equivalent professional experience will be considered.

Richemont cultivates a culture of refinement and craftsmanship, combining the autonomy of individual maisons with the resources of a global luxury group. Colleagues are expected to uphold the highest standards of discretion, client care and collaboration across functions and geographies.