Richemont Client Advisor (Part-Time)

Richemont is a Switzerland-based luxury goods holding company comprising prestigious maisons across jewellery, watchmaking and premium accessories. As an employer, Richemont emphasizes craftsmanship, heritage-led product excellence and long-term brand stewardship, offering structured retail training and career pathways within an international portfolio of maisons.

1. Deliver personalised, high-end customer service and cultivate long-term client relationships through proactive clienteling.
2. Achieve individual and store sales targets by converting walk-in clients and following up on appointments and leads.
3. Operate the point-of-sale system accurately, process transactions and handle returns, exchanges and gift services.
4. Maintain visual merchandising standards, ensure product presentation aligns with brand guidelines and execute seasonal floor resets.
5. Manage inventory activities including stock replenishment, receiving, cycle counts and loss-prevention procedures.
6. Support in-store events, private appointments and trunk shows; collaborate closely with store management and Maison teams.

1. Professional presentation and polished interpersonal manner appropriate to a luxury environment.
2. Flexible availability including evenings, weekends and occasional holidays.
3. Authorization to work in the United States without sponsorship.
4. Strong numeracy and attention to detail for transaction handling and stock control.
5. Reliable, punctual and able to stand for extended periods on the sales floor.

1. Clienteling and relationship management
2. Point-of-sale (POS) systems and cash-handling
3. Visual merchandising and product presentation
4. Inventory control and stock replenishment procedures
5. Basic Microsoft Office (email, spreadsheets) and retail CRM familiarity

Entry-level role; 1+ year of retail sales experience preferred, ideally within luxury, jewellery or premium watch brands. Demonstrable customer-facing experience and a track record of achieving sales targets are advantageous.

High school diploma or equivalent; vocational training in retail, hospitality or luxury services is a plus.

Richemont cultivates a culture rooted in artisanal excellence and respect for heritage, where attention to detail and client-centric service are paramount. The group fosters internal mobility and professional development across its maisons, encouraging collaborative teamwork and pride in craftsmanship.