Richemont Client Advisor

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Location
Seniority Mid-Level
Posted Mar 13, 2026

Richemont is hiring a Client Advisor in New York to deliver exceptional luxury client service and drive sales for its maisons.

Overview

Richemont is a leading Swiss-based luxury goods group that houses a portfolio of high-end maisons renowned for jewellery, watches and leather goods, including names such as Cartier, Van Cleef & Arpels, IWC and Montblanc. The organisation emphasises craftsmanship, heritage and long-term client relationships while supporting brand-specific creativity and technical excellence across its maisons.

Role & Responsibilities

  • Develop and sustain long-term relationships with high-net-worth and walk-in clients through personalised clienteling and proactive outreach.
  • Consistently achieve and exceed individual and boutique sales targets through consultative selling, upselling and cross-selling across product categories.
  • Demonstrate exceptional product knowledge and storytelling to convey craftsmanship, provenance and technical detail of watches, jewellery or leather goods.
  • Manage the full sales process: client qualification, merchandising presentation, processing transactions, CRM entry and accurate after-sales follow-up.
  • Maintain boutique standards for visual merchandising, stock integrity and presentation in line with brand guidelines.
  • Represent the maison at client events, private appointments and trunk shows, coordinating with boutique management and regional client teams.
  • Collaborate with colleagues and headquarters teams to share client intelligence, support client reporting and participate in training to refine sales techniques.

Qualifications

  • Proven track record of achievement in luxury retail or high-end hospitality with measurable sales results.
  • Impeccable professional presentation and polished interpersonal skills appropriate for servicing discerning clientele.
  • Strong consultative selling capabilities and the ability to craft personalised client experiences.
  • Flexible availability to work retail hours, including evenings, weekends and public holidays as required.
  • Right to work in the United States.

Skills

Luxury clienteling and relationship management Consultative selling and closing techniques Product knowledge and storytelling for watches, jewellery or luxury leather goods CRM usage and accurate client record-keeping Point-of-sale (POS) transaction processing and cash handling Visual merchandising and boutique presentation

Experience

Typically 2+ years in a client-facing role within luxury retail or high-end hospitality demonstrating consistent sales performance and client development.

Education

High school diploma or equivalent; vocational or tertiary qualification in retail, business or hospitality is advantageous.

Workplace

This position is based in New York, New York, USA.

Culture

Richemont fosters a culture that prizes artisanal skill, long-term client relationships and stewardship of heritage brands. Teams operate with high standards of professionalism, collaboration and continuous development to preserve maison identity while delivering exceptional client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Sales Advisor», «Client Relations Advisor», «Boutique Sales Consultant», «Retail Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.