Richemont Assistant Store Manager

Richemont is a Swiss-based luxury goods group that owns and manages a portfolio of prestigious maisons across jewellery, watches, leather goods and writing instruments. As an employer, Richemont emphasizes craftsmanship, heritage and client-centric excellence, offering global career pathways within an environment that values artisanal quality, commercial rigour and continual development.

1. Support the Boutique Manager in delivering sales targets and boutique profitability while safeguarding the maison’s commercial strategy.
2. Lead, coach and motivate the boutique team to achieve high standards of client service, product knowledge and operational discipline.
3. Manage daily boutique operations including staff rostering, opening/closing procedures, cash handling and adherence to loss-prevention protocols.
4. Develop and execute clienteling activities and personalized follow-up for VIP and prospective clients to maximise retention and lifetime value.
5. Oversee stock control and inventory processes, coordinate replenishment and assist with merchandise reception and stock takes.
6. Implement and maintain visual merchandising, display standards and brand guidelines to ensure a consistent in-store presentation.
7. Prepare and deliver regular sales and activity reports; escalate trends and opportunities to management and corporate teams.
8. Represent the boutique at client events and collaborate with regional marketing on local activations and private client experiences.

1. Proven track record in luxury retail, with progressive responsibility and demonstrable sales results.
2. Previous supervisory or assistant-manager experience in a boutique or high-end retail environment.
3. Strong leadership and people-development capabilities, with experience coaching frontline sales teams.
4. Commercially minded with experience managing budgets, KPIs and basic P&L awareness.
5. Excellent communication and interpersonal skills; fluency in English is expected, Arabic and/or French advantageous.
6. High standards of professionalism, discretion and presentation appropriate to a luxury maison.

1. Client relationship management
2. Team leadership and coaching
3. Visual merchandising
4. Inventory control and stock reconciliation
5. Sales forecasting and KPI monitoring
6. Exceptional clienteling and after‑sales service
7. Cash handling and boutique operational procedures
8. Event execution and VIP servicing

Typically 3–5 years in luxury retail with at least 1–2 years in a supervisory or assistant-management role within a boutique or high-end store.

Secondary education required; tertiary qualification in business, retail management, hospitality or a related field preferred.

The workplace culture emphasizes heritage craftsmanship, meticulous attention to detail and a relentless focus on client experience. Teams operate in a collaborative, service-oriented environment where professional development and cross‑maison mobility are encouraged.