Richemont Assistant Manager, Retail Operations

Richemont is a global luxury goods group comprising maisons renowned for exceptional craftsmanship across jewellery, watches, leather goods and accessories. As an employer it emphasizes heritage, artisanal quality and client-centric retail excellence, offering structured career pathways within an international network of boutiques and corporate functions.

1. Oversee day-to-day store operations to ensure consistent delivery of brand standards and a superior client experience.
2. Manage inventory control, stock replenishment and stockroom processes to optimise availability and minimise shrinkage.
3. Coach, mentor and develop sales and operations staff; lead daily briefings and performance reviews to drive KPI achievement.
4. Coordinate staff scheduling, payroll input and resource allocation to match traffic patterns and commercial needs.
5. Monitor sales and operational KPIs; produce concise reports and take corrective action to meet targets.
6. Ensure compliance with company policies, loss-prevention procedures and local legal requirements.
7. Collaborate with visual merchandising, store planning and logistics teams to execute merchandise flows and floor sets.
8. Act as second-in-command during store manager absence, handling client escalations and complex service cases.

1. Proven supervisory experience in a luxury retail environment, demonstrating team leadership and operational rigour.
2. Strong commercial acumen with demonstrated ability to analyse KPIs and translate data into operational actions.
3. Excellent client-facing skills with a track record of delivering high-touch service and building lasting client relationships.
4. Solid organizational skills, attention to detail, and aptitude for inventory and loss-prevention processes.
5. Legal authorization to work in the United States (if applicable).

1. Retail operations management
2. Inventory management
3. Staff coaching and performance management
4. Clienteling and high-touch customer service
5. KPI reporting and commercial analysis
6. Staff scheduling and payroll coordination
7. Loss prevention and compliance
8. Visual merchandising coordination
9. POS and CRM systems

Minimum of 3 years' experience in retail, ideally within the luxury sector, including at least 1–2 years in a supervisory or assistant manager capacity overseeing store operations and team performance.

Bachelor’s degree preferred or equivalent professional experience in retail or business management; vocational qualifications in retail management acceptable.

Richemont fosters a culture rooted in craftsmanship, discretion and client obsession. Teams operate within an international, brand-driven environment that values mentorship, professional development and attention to detail inherent to luxury retail.