Prada Client Advisor

Prada Group, founded in 1913 in Italy, is a beacon of luxury and innovation, renowned for its iconic brands such as PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi. Operating in over 45 countries, the Group prides itself on a diverse workforce comprising more than 100 nationalities, fostering a creative and international environment that values talent and passion.

1. Serve as a brand ambassador, conveying and promoting the brand philosophy and values to clients.
2. Maximize individual and team sales by providing an extraordinary luxury customer experience.
3. Capture and maintain customer data in the CRM to foster personalized client relationships and future opportunities.
4. Embrace and promote an Omni Channel mindset.
5. Collaborate with colleagues to ensure a consistent and exceptional customer experience, promoting a positive working environment.
6. Engage in cross-selling across departments to achieve sales targets and KPIs.
7. Stay informed about fashion trends and competitors.
8. Demonstrate comprehensive brand and product knowledge.
9. Effectively address customer complaints, liaising with management as necessary.
10. Maintain high standards of shop floor and visual display, adhering to operational guidelines and stock procedures.
11. Contribute to store security and prevent product thefts.

1. Passion for selling and retail environments.
2. Curiosity and interest in luxury fashion, art, and design.
3. Experience in building long-lasting client relationships.
4. Ability to work both independently and as part of a team.
5. Excellent communication and interpersonal skills.
6. Ambition, resilience, self-motivation, and problem-solving abilities.
7. In-depth knowledge of the managed product category.

Experience in luxury retail sales and client relationship management is required.

The role offers a dynamic and creative work environment with opportunities for professional growth within a prestigious luxury brand.

Prada Group fosters a culture of creativity and innovation, valuing diversity and inclusion. The company encourages a collaborative environment where employees are motivated by curiosity and a quest for excellence.