Montblanc Sales Manager

Montblanc is a globally recognised maison specialising in luxury writing instruments, leather goods, timepieces and accessories. Operated within the Richemont group, the brand is known for craftsmanship, heritage-driven design and a client-centric retail approach across boutiques and travel retail environments.

1. Lead daily boutique operations and manage a team of sales associates to achieve and exceed sales targets and KPIs.
2. Develop and execute high‑touch clienteling strategies to cultivate, retain and expand a portfolio of VIP and prospective clients.
3. Coach, mentor and deliver ongoing training on product knowledge, selling techniques and service standards specific to Montblanc’s categories (writing instruments, leather goods, watches, accessories).
4. Oversee inventory control, stock replenishment, receiving processes and loss-prevention procedures to protect margin and availability.
5. Implement visual merchandising directives and ensure boutique presentation aligns with brand guidelines and seasonal campaigns.
6. Manage local marketing initiatives and in‑store events to drive traffic and brand visibility in the catchment area.
7. Analyse sales performance and produce regular reports; translate data into action plans for assortment, staffing and promotions.
8. Ensure flawless point-of-sale execution, CRM utilisation and accurate administrative processes (cash handling, daily reconciliation, reporting).

1. Proven managerial experience in luxury retail, with demonstrable success hitting sales targets and developing teams.
2. Deep product knowledge or demonstrable aptitude to master Montblanc categories: writing instruments, leather goods and watches.
3. Exceptional client service and clienteling skills, including experience managing VIP relationships and appointment selling.
4. Strong leadership, coaching and performance‑management capabilities; able to motivate a multicultural sales team.
5. High level of commercial acumen including KPI analysis, inventory management and basic P&L awareness.
6. Professional presentation and polished communication skills; bilingualism (English/Spanish) preferred given location.

1. Clienteling
2. Visual merchandising
3. Inventory management
4. Loss prevention
5. Point of Sale (POS) systems
6. CRM
7. Microsoft Excel
8. Team coaching and development
9. KPI analysis
10. Event coordination

Typically 4+ years in luxury retail sales with at least 2 years in a supervisory or managerial role; proven track record in achieving sales targets and delivering luxury service standards.

High school diploma required; Bachelor's degree in Business, Retail Management or related field preferred, or equivalent professional experience.

Montblanc's retail culture emphasises meticulous craftsmanship, refined client service and a heritage-led brand experience. The workplace rewards polished professionalism, commercial rigour and a commitment to cultivating long-term client relationships within a luxury retail environment.