Montblanc Deputy Boutique Manager

Montblanc, part of the Richemont Group, is a globally recognised maison renowned for its writing instruments, leather goods, timepieces and accessories. The brand combines craftsmanship and contemporary design and operates a network of flagship boutiques and retail concessions in major luxury markets.

1. Support the Boutique Manager in day-to-day leadership of the boutique, ensuring sales targets and KPIs are met.
2. Drive exceptional client experience and clienteling initiatives to build long-term relationships with high-value customers.
3. Supervise, coach and develop boutique sales staff; lead by example on selling techniques, product knowledge and service standards.
4. Oversee store operations including opening/closing procedures, cash management, reconciliation and loss-prevention protocols.
5. Implement and maintain visual merchandising and presentation standards in accordance with brand guidelines.
6. Manage stock control, receiving, inventory audits and replenishment processes to optimise availability and minimise shrinkage.
7. Prepare and deliver sales and operational reports; liaise with regional management on business performance and local initiatives.
8. Coordinate boutique events, private appointments and VIP services to enhance brand visibility and client engagement.
9. Ensure compliance with corporate policies, local labour regulations and health & safety requirements.

1. Proven retail supervisory experience in luxury fashion, watches or leather goods; typically 2+ years in an assistant manager or senior sales role.
2. Strong commercial acumen with demonstrated ability to meet and exceed sales targets.
3. Excellent interpersonal and communication skills, with a client-focused demeanour and polished presentation.
4. Leadership aptitude: experience coaching, motivating and developing small teams.
5. Solid organisational skills with attention to detail in stock management and operational procedures.
6. Language skills: strong German and good command of English are highly desirable for this location.

1. Clienteling
2. Team leadership
3. Retail operations
4. Visual merchandising
5. Inventory management
6. Cash handling and reconciliation
7. Customer relationship management
8. Training & coaching
9. Microsoft Excel
10. Point-of-sale (POS) systems
11. Sales reporting and KPI analysis

Typically 2+ years of supervisory or assistant manager experience within luxury retail, with a proven track record of driving sales, developing teams and delivering exceptional client service.

Secondary education required; higher education in business, retail management or a related discipline preferred.

Montblanc cultivates a culture that values craftsmanship, refinement and personalised customer service. The workplace emphasises professional development, product expertise and the delivery of a bespoke luxury experience in an elevated retail environment.