Montblanc Boutique Manager

Montblanc is an international maison recognized for its writing instruments, watches, leather goods and accessories. As part of the Richemont group, Montblanc combines artisanal craftsmanship with contemporary luxury retailing and operates an extensive network of boutiques and wholesale partners worldwide.

1. Lead daily boutique operations, ensuring sales targets, visual standards and operational KPIs are consistently met.
2. Coach, motivate and develop a high-performing team through ongoing training, objective setting and performance reviews.
3. Build and maintain long-term client relationships through bespoke service, clienteling programmes and after-sales follow-up.
4. Manage inventory, merchandising and stock control processes to maximise sell-through and minimise shrinkage.
5. Implement brand directives locally — merchandising displays, product launches, promotional activities and client events.
6. Oversee administrative tasks including scheduling, cash handling, reconciliation and compliance with company policies.
7. Analyse sales performance and local market trends to recommend tactical actions and forecast demand.

1. Proven track record in luxury retail management, preferably within leather goods, watches or accessories.
2. Demonstrated leadership with experience recruiting, developing and retaining boutique sales teams.
3. Strong commercial acumen with experience managing budgets, KPIs and P&L responsibilities.
4. Excellent interpersonal skills with a client-focused mindset and the ability to deliver personalised luxury service.
5. Proficiency in English and Arabic (spoken and written) preferred for effective local client and team communication.

1. Clienteling and VIP relationship management
2. Visual merchandising and brand presentation
3. Team leadership and coaching
4. Inventory management and stock control
5. Sales analysis and KPI reporting
6. POS systems and basic retail IT
7. Microsoft Excel and email communication

Typically requires 5+ years of experience in retail with a minimum of 2–3 years in a managerial role within the luxury sector, demonstrating measurable results in sales growth, team development and client retention.

Bachelor's degree or equivalent in Business, Retail Management, Hospitality or a related discipline preferred.

Montblanc emphasises craftsmanship, elevated client service and heritage-led creativity. The workplace culture values professionalism, attention to detail and mentorship of retail talent, while operating within the global luxury framework of the Richemont group.