Michael Kors Sales Associate

Michael Kors is a global luxury lifestyle brand offering ready-to-wear, accessories and leather goods. Operating within the Capri Holdings Limited group, the brand is known for accessible luxury, strong visual identity and international retail presence across flagship boutiques and department stores.

1. Achieve personal and store sales targets through proactive selling and follow-up
2. Deliver elevated levels of customer service; build and maintain repeat clientele using a client book
3. Demonstrate comprehensive product knowledge and maintain awareness of fashion and market trends
4. Manage the end-to-end post-sale experience, including shipping, alterations and special client requests
5. Resolve client complaints promptly to ensure satisfaction and preserve brand reputation
6. Maintain visual standards: keep the selling floor organised, stocked and merchandised to brand guidelines
7. Support stockroom operations: receiving, shipping, inventory control and participation in stock takes
8. Operate point-of-sale systems accurately and comply with all cash handling and POS procedures
9. Adhere to assigned work schedule, time and attendance policies, and participate in trainings and team meetings

1. Proven ability to meet or exceed sales targets; experience in client development and retention
2. Previous retail experience, preferably with a luxury or premium fashion brand
3. Excellent interpersonal and communication skills with a client-focused demeanour
4. Strong attention to detail and organisational capability for stock and administrative tasks
5. Flexible availability to work retail hours including weekends and peak periods; right to work in the UK

1. Clienteling
2. Point-of-Sale (POS) operation
3. Cash handling and register reconciliation
4. Inventory management and stockroom procedures
5. Visual merchandising and floor replenishment
6. Customer complaint resolution
7. Product knowledge of apparel and accessories

Previous retail sales experience is required; experience within a luxury or premium fashion environment is strongly preferred. Demonstrated track record of achieving sales targets and developing lasting client relationships.

Secondary education (GCSEs or equivalent); retail- or fashion-related qualifications advantageous but not mandatory.

The brand cultivates a fast-paced, fashion-forward retail environment that values polished client service and commercial performance. As part of Capri Holdings Limited, the workplace emphasises professional development, brand stewardship and a global perspective on luxury retail.